Zinga's

Customer Support

• Gather, check and organize all information required for each service job
• Work with installation teams to obtain missing or updated details
• Contact manufacturers for warranty claim information and requirements
• Provide customers with timely, accurate updates
• Keep service jobs moving without delays or gaps
• Track job progress and maintain accurate records
• Follow up until each job is completed correctly
• Call field technicians to confirm job details
• Confirm warranty coverage, part details and claim requirements with manufacturers
• Update customer records and service notes
• Discuss timelines and expectations with customers
• Identify and quickly resolve missing information
• Manage multiple service jobs simultaneously

Service Coordinator, Customer Service Coordinator