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Zip

Senior Account Manager

Zip

. Advise customers and consult on Zip's product while closing value-based renewals and upsells .

Posted 10/14/2026full-timeSan Francisco • California • United StatesSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in SaaS sales, particularly in the procurement market, while effectively managing customer relationships and driving retention. Proficient in utilizing sales intelligence tools to enhance deal cycles and customer engagement.

Highest-signal resume keywords
SaaS Sales ExperienceCustomer Management SkillsSalesforce ProficiencyNegotiation SkillsExcellent Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
SaaS SalesCustomer RetentionAccount ManagementSales Strategy DevelopmentContract Negotiation
Soft Skills
Self-DrivenOrganizedEfficientMotivatedTeam Culture Building
Tools & Technologies
SalesforceClariZoomInfoLinkedIn Sales NavigatorOutreach
Industry Keywords
ProcurementFinanceLegalEnterprise AccountsValue Realization

About the role

Key responsibilities & impact
  • Advise customers and consult on Zip's product while closing value-based renewals and upsells
  • Partner with Customer Success to monitor health scorecards, identify customer needs, and guide deal closure
  • Solution Zip to address current customer pain points and future product needs
  • Help build team culture and establish sales best practices
  • Negotiate renewal contracts and develop win/win strategies that maximize contract value and customer relationships
  • Provide management with accurate renewal-status updates and escalate issues when needed
  • Manage current customers on multi-year contracts to ensure value realization
  • Become an expert in the Zip platform and procurement market
  • Use sales intelligence and engagement tools to prospect, manage deal cycles, and acquire new customers
  • Help shape sales processes in a rapidly growing company

Requirements

What you’ll need
  • 4+ years of technology SaaS experience
  • Experience selling to procurement, finance, and legal
  • Experience driving customer retention and adoption of a SaaS product for enterprise accounts
  • Customer management skills, including sales, account management, and customer service
  • Self-driven and motivated
  • Organized and efficient with time
  • Excellent communicator
  • Experience using Salesforce, Clari, ZoomInfo, LinkedIn Sales Navigator, and Outreach
  • Willing to go the extra mile to support customers, company, team, and personal success
  • Legally authorized to work in the US
  • Willing and able to work from the downtown San Francisco office 3 days per week

Benefits

Comp & perks
  • Start-up equity
  • Full health, vision & dental coverage
  • Catered lunches & dinners for SF employees
  • Commuter benefit
  • Team building events & happy hours
  • Flexible PTO
  • Apple equipment plus home office budget
  • 401k plan