Senior Customer Success Manager – Technical Account Management

Zip

. Help the largest customers drive procurement success on the Zip platform .

Posted 9/23/2026full-timeNew York City • New York • United StatesSenior💰 $160,000 - $190,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success and account management within B2B SaaS environments, focusing on procurement and vendor management. Proficient in utilizing data-driven metrics to enhance customer engagement and satisfaction while fostering strong relationships across various business functions.

Highest-signal resume keywords

Customer Success ManagementProcurement ExperienceB2B SaaS ExpertiseProject Management SkillsInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer EngagementData-Driven MetricsBusiness Process OrientationWorkflow EfficiencyCreative Problem-SolvingImplementation ManagementVendor ManagementSourcing ExperiencePayments Software ExperienceLow-Code/No-Code Configuration

Soft Skills

Interpersonal SkillsProactive Team-Player MindsetAttention to Detail

Tools & Technologies

ERP (Netsuite, Coupa)HRIS (Workday)CLMGRCJIRAServiceNow

Certifications & Qualifications

MBA

Industry Keywords

Customer SuccessAccount ManagementStrategic ConsultingProcurement Best PracticesStakeholder Engagement

Tech Stack

Tools & technologies

ERPServiceNow

About the role

Key responsibilities & impact

Help the largest customers drive procurement success on the Zip platform
Define customer business outcomes and partner with customers to deliver those outcomes continuously
Act as a trusted procurement advisor and thought partner, educating and enabling customers on Zip’s platform and procurement best practices
Identify champions and build relationships with stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance
Maintain high customer engagement and satisfaction, focusing on adoption and loyalty
Manage customer health using data-driven adoption metrics
Partner with product and engineering to translate business needs into customer solutions while managing expectations
Train and empower customers to become product specialists and increasingly self-sufficient
Partner with the renewals team to achieve target NRR
Continuously improve Customer Success assets and processes

Requirements

What you’ll need

8+ years of relevant work experience in customer-facing customer success, account management, or strategic consulting
B2B SaaS experience in a high-paced environment is a benefit
1+ year in an implementation role, such as Solutions Consultant or Implementation Manager
Procurement, sourcing, or vendor management experience
Familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday, etc.), CLM, GRC, JIRA, and ServiceNow workflow management tools
Excellent interpersonal skills and ability to establish quick rapport and trust with customers
Strong project management skills
Creative problem-solving ability and attention to detail
Business process orientation and ability to think about workflow efficiency, including diagrams and conditionally based logic
Proactive team-player mindset and willingness to help wherever needed
Payments software experience and experience working with CFOs, Controllers, and Accounts Payable/Accounts Receivable roles are nice to have
Experience with SaaS workflow management tools and low-code/no-code configuration is nice to have
Experience at a top-tier consulting firm or an MBA is nice to have
Must be legally authorized to work in the US
Must be willing and able to come into the NYC office 3 days per week

Benefits

Comp & perks

Start-up equity
Full health, vision & dental coverage
Team building events
Flexible PTO
Apple equipment plus home office budget
401k plan