FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer success management, focusing on procurement outcomes and customer engagement. Proficient in utilizing procurement technologies and managing customer relationships to drive adoption and satisfaction.
Highest-signal resume keywords
Customer Success ManagementProcurement ExperienceB2B SaaS ExperienceProject Management SkillsInterpersonal Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SuccessProcurementImplementation ManagementBusiness Process OrientationWorkflow Efficiency
Soft Skills
Creative Problem-SolvingAttention to DetailProactive Team-Player Mindset
Tools & Technologies
ERP (Netsuite, Coupa)HRIS (Workday)CLMGRCJIRAServiceNow
Certifications & Qualifications
MBA
Industry Keywords
B2BSaaSVendor ManagementPayments SoftwareConsulting
Tech Stack
Tools & technologiesERPServiceNow
About the role
Key responsibilities & impact- Manage the rapidly growing enterprise customer base across all industries
- Help the largest customers drive procurement success on the Zip platform
- Define customer business outcomes and partner with customers to deliver those outcomes continuously
- Act as a trusted procurement advisor and educate and enable customers on Zip’s platform and procurement best practices
- Identify champions and build relationships with stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance
- Maintain high customer engagement and satisfaction, focusing on adoption and loyalty
- Manage customer health and hedge account risks using data-driven adoption metrics
- Partner with product and engineering to translate business needs into customer solutions while managing expectations
- Train and empower customers to become product specialists and increasingly self-sufficient
- Partner with the renewals team to achieve target GRR
- Continuously improve Customer Success assets and processes
Requirements
What you’ll need- 8+ years of relevant work experience in customer-facing customer success, technical account management, or strategic consulting
- B2B SaaS experience in a high-paced environment is a benefit
- 1+ year in an implementation role, such as Solutions Consultant or Implementation Manager
- Procurement experience in procurement, sourcing, or vendor management
- Familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday, etc.), CLM, GRC, JIRA, and ServiceNow workflow management tools
- Excellent interpersonal skills and ability to establish quick rapport and trust with customers
- Strong project management skills
- Creative problem-solving and attention to detail
- Business process orientation and ability to think about workflow efficiency, including diagrams and conditionally based logic
- Proactive team-player mindset and willingness to identify process gaps and help wherever needed
- Payments software experience and experience working with CFOs, Controllers, and Accounts Payable/Receivable roles are nice to have
- Experience with SaaS workflow management tools and low-code/no-code configuration is nice to have
- Experience at a top-tier consulting firm or an MBA is nice to have
Benefits
Comp & perks- Start-up equity
- Full health, vision & dental coverage
- Catered lunches & dinners for SF employees
- Commuter benefit
- Team building events & happy hours
- Flexible PTO
- Apple equipment plus home office budget
- 401k plan