Senior Customer Success Manager – Technical Account Manager

Zip

. Manage the rapidly growing enterprise customer base across all industries .

Posted 10/6/2026full-timeRemote • IsraelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management, particularly in B2B SaaS environments, with a strong focus on procurement processes and technology adoption. Proven ability to build relationships, drive product enablement, and manage customer health through data-driven insights.

Highest-signal resume keywords

Customer Success ManagementB2B SaaS ExperienceProcurement ExperienceProject Management SkillsTechnical Account Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OnboardingSaaS ImplementationWorkflow EfficiencyData-Driven MetricsBusiness Process Orientation

Soft Skills

Interpersonal SkillsCreative Problem SolvingProactive Team Player

Tools & Technologies

ERP (Netsuite, Coupa)HRIS (Workday)CLMGRCJIRAServiceNow

Industry Keywords

ProcurementSourcingVendor ManagementPayments SoftwareConsulting Experience

Tech Stack

Tools & technologies

ERPServiceNow

About the role

Key responsibilities & impact

Manage the rapidly growing enterprise customer base across all industries
Work closely with sales, implementation, engineering, product, and customer stakeholders
Advise customers on transforming B2B purchasing and drive product adoption and enablement
Help largest customers drive procurement success on the Zip platform
Define customer business outcomes and partner with customers to deliver them continuously
Act as a trusted procurement advisor and educate customers on Zip’s platform and procurement best practices
Identify champions and build relationships with stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance
Maintain customer engagement and satisfaction, focusing on adoption and loyalty
Manage customer health and hedge account risks using data-driven adoption metrics
Translate customer business needs into solutions with product and engineering while managing expectations
Train and empower customers to become product specialists and increasingly self-sufficient
Partner with the renewals team to achieve target GRR
Own post-implementation technical health and provide hands-on product adoption and enablement support
Continuously improve Customer Success assets and processes

Requirements

What you’ll need

8+ years of relevant work experience in customer-facing customer success, technical account management, or strategic consulting
B2B SaaS experience in a high-paced environment is a benefit
Prior SaaS implementation experience
Procurement experience in procurement, sourcing, or vendor management
Familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, and ServiceNow workflow management tools
Excellent interpersonal skills and ability to establish quick rapport and trust with customers
Strong project management skills to manage a dynamic customer portfolio
Creative problem solver attentive to details
Business process orientation and ability to think about workflow efficiency, including diagrams and conditionally based logic
Proactive team player able to identify process gaps and help wherever needed
Payments software experience and experience working with CFOs, Controllers, Accounts Payable/Accounts Receivable roles is nice to have
Experience with SaaS workflow management tools and low-code/no-code configuration is nice to have
Experience working in a top-tier consulting firm or an MBA is nice to have
Legally authorized to work in Israel
Hands-on experience onboarding customers and implementing software post-sale

Benefits

Comp & perks

Start-up equity
Health, vision & dental coverage
Team building events & happy hours
Flexible PTO
Apple equipment plus home office budget