Senior Manager, IT Ops – Corporate Security

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. Lead daily IT operations, support coverage, ticket queues, escalations, service ownership, and after-hours on-call rotation .

Posted 11/3/2026full-timeSan Francisco • California • United StatesSenior💰 $212,000 - $230,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in IT operations and team management, with a strong focus on improving IT support functions and ensuring corporate security compliance. Proficient in managing Google Workspace, Okta, and device management platforms while leading incident response and security operations.

Highest-signal resume keywords

IT Operations ManagementGoogle Workspace AdministrationOkta Identity ManagementCorporate Security OperationsPeople Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT OperationsIncident ResponseDevice ManagementVulnerability ManagementAutomated User ProvisioningPatchingEndpoint SecurityService ManagementAI Tools DevelopmentAccess Reviews

Soft Skills

CoachingPerformance ManagementDirect FeedbackTeam Leadership

Tools & Technologies

Google WorkspaceOktaIruZoomMerakiSaaS ApplicationsZoom RoomsIT Service Management PlatformMFASCIM

Industry Keywords

SOC 2ISO 27001Corporate ITInfrastructureOffice Networking

Tech Stack

Tools & technologies

ITSMMacOS

About the role

Key responsibilities & impact

Lead daily IT operations, support coverage, ticket queues, escalations, service ownership, and after-hours on-call rotation
Own the employee technology lifecycle from onboarding through role changes and offboarding
Administer and improve Google Workspace, Okta, Iru, Zoom, and the IT service management platform
Oversee device lifecycle, patching, compliance, SSO, MFA, SCIM provisioning, and access reviews
Own office networking, Wi-Fi, Zoom Rooms, conference-room AV, office moves, and buildouts
Lead corporate security operations and incident response across identities, endpoints, SaaS applications, and office networks
Direct the senior security engineer and managed monitoring provider; drive alert triage, vulnerability remediation, and incident recovery
Support SOC 2 and ISO 27001 audits, security awareness, and customer security reviews
Design and ship AI agents and automations for routine IT requests with approvals and logging
Set access, approval, and logging standards for AI tools, service accounts, and agents
Hire, coach, and manage performance; own budgets, vendors, renewals, and operational metrics

Requirements

What you’ll need

8+ years in IT operations, corporate IT, or infrastructure, including 3+ years managing IT teams
Track record of owning daily IT operations at a growing technology company and building or materially improving an IT support function with measurable results
Strong hands-on experience with Google Workspace and Okta or a comparable identity provider, including SSO, MFA, and automated user provisioning
Experience with Iru or a comparable device management platform, including macOS and Windows administration, patching, encryption, and endpoint security
Experience managing an IT service management platform, including request workflows, service levels, knowledge management, and reporting
Working knowledge of office networking, Meraki or comparable technologies, Zoom Rooms, and conference-room AV
Experience securing corporate environments across identity, endpoints, and SaaS, including vulnerability management and access reviews
Experience directing security engineers and leading incident response from triage through recovery, ideally with a managed detection and response provider
Experience supporting audits such as SOC 2 or ISO 27001
Track record of building with AI tools, APIs, and scripts with measured results
Strong people management, including hiring, coaching, direct feedback, and performance management
Willingness and ability to come into the downtown San Francisco office 3 days per week
Legally authorized to work in the United States
Relevant certifications are nice to have, not required

Benefits

Comp & perks

Start-up equity
Full health, vision & dental coverage
Catered lunches & dinners for hybrid employees
Commuter benefit for hybrid employees
Team building events & happy hours
Flexible PTO
Apple equipment plus home office budget
401k plan