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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in consultative sales, particularly within high-end clientele, while effectively managing leads and conversions through GoHighLevel. Exhibits strong communication skills and the ability to build rapport with patients, ensuring a premium experience throughout the sales process.
Highest-signal resume keywords
Consultative Sales ExperienceGoHighLevel (GHL) ProficiencyLead Nurturing and ReactivationNegotiation SkillsFluent English Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales ConversionLead ManagementFollow-Up StrategiesObjection HandlingPipeline Documentation
Soft Skills
Attention to DetailProfessional WritingExcellent Phone PresenceSound JudgmentRapport Building
Tools & Technologies
GoHighLevel (GHL)CRM ManagementMobile App Proficiency
Industry Keywords
AestheticsPrivate HealthcareLuxury RetailHospitalityFinancial Services
About the role
Key responsibilities & impact- Respond to new patient inquiries during scheduled working hours through phone, text, email, web forms, and social media messages
- Manage all incoming leads through GoHighLevel (GHL), maintaining timely and consistent communication across channels
- Lead consultative sales conversations to understand patients' goals, concerns, timelines, and budgets
- Explain aesthetic, regenerative, sexual wellness, and hormone treatments in a clear, professional, and discreet manner
- Discuss treatment pricing, present approved fee estimates, address objections, and negotiate appropriately within the practice's guidelines
- Convert qualified inquiries into booked consultations by building trust and confidently asking for the booking
- Follow up consistently with leads who have not responded or booked, using established contact sequences and nurturing strategies
- Reactivate past and overdue patients by introducing relevant services, reconnecting with previous inquiries, and helping fill available appointment slots
- Confirm consultations and assist with rescheduling cancellations and no-shows
- Maintain an accurate GHL pipeline, documenting conversations, outcomes, next steps, and follow-up dates
- Prepare detailed handoff notes for providers before consultations, including patient goals, concerns, budget, and quoted pricing
- Monitor lead response times, conversion rates, and reasons prospects do not book
- Identify opportunities to improve sales scripts, follow-up sequences, CRM workflows, and automations within GoHighLevel
- Provide a consistently polished, warm, and personalized experience that reflects the practice's premium positioning
Requirements
What you’ll need- 3+ years of consultative sales experience serving high-end clientele in fields such as aesthetics, private healthcare, luxury retail, hospitality, or financial services
- Fluent, natural spoken and written English, with excellent conversational skills and the ability to build rapport with US-based patients
- Proven track record of meeting or exceeding sales and conversion targets
- Hands-on experience managing inbound leads, conducting follow-ups, overcoming objections, and converting prospects into customers or booked consultations
- Experience with GoHighLevel (GHL) or a comparable CRM, with a strong willingness and ability to learn and manage its mobile app
- Ability to respond quickly to new inquiries, manage multiple conversations, and maintain consistent follow-up
- Experience with patient or customer reactivation, lead nurturing, and re-engagement campaigns
- Strong negotiation skills and confidence discussing premium pricing without relying on aggressive sales tactics or unnecessary discounts
- Excellent phone presence, professional writing, attention to detail, and sound judgment when handling sensitive conversations
- Ability to work independently, manage a sales pipeline, and take ownership of leads through conversion
- Availability to work a 40-hour week aligned with Pacific Time, including weekday evenings (1 hour per day) and weekend hours (2.5 hours every day)
- Reliable home internet, a current smartphone, mobile data, and a quiet environment for calls
Benefits
Comp & perks- Work remotely
- Vacation: 10 business days a year
- Holidays: 5 National Holidays a year
- Company Holidays: 14 Company Holidays a year
- Parental Leave
- Health Care Reimbursement
- Active Lifestyle Reimbursement
- Quarterly Home Office Reimbursement
- Payroll Deduction Purchase Plans
- Longevity Bonus
- Continuous Learning Bonus
- Access to Training and Professional Development Platforms