Director, Collections

Ziply Fiber

. Provide strategic leadership and enterprise-level oversight for Ziply Fiber’s collections function.

Posted 10/9/2026full-timeUnited StatesLead💰 $90,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing collection strategies, managing enterprise-level collections, and ensuring compliance with applicable laws and regulations. Proven ability to lead cross-functional teams, drive operational improvements, and effectively communicate complex information to diverse stakeholders.

Highest-signal resume keywords

Enterprise Collections ManagementFinancial Reporting PrinciplesTelecommunications Industry ExperienceLeadership and Team DevelopmentCompliance with Collection Laws

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Collections Strategy DevelopmentBilling Dispute ResolutionPerformance Measurement AnalysisCredit and Collections PracticesOperational Efficiency ImprovementNegotiation of Payment ArrangementsThird-Party Vendor ManagementData ReconciliationTraining Program DevelopmentBudget Management

Soft Skills

Excellent Presentation SkillsStrong Written and Verbal CommunicationTeam Building and CollaborationEmployee Motivation and EngagementPerformance Management

Industry Keywords

TelecommunicationsISPMSOCABSASRLSRDPIRevenue OperationsRegulated IndustryCredit Insurance

About the role

Key responsibilities & impact

Provide strategic leadership and enterprise-level oversight for Ziply Fiber’s collections function.
Develop and execute collection strategies, operating practices, and performance measures to minimize financial loss, reduce delinquency, protect revenue, and support business objectives.
Analyze account, payment, billing, and dispute trends and identify operational, financial, compliance, and customer experience risks.
Lead cross-functional initiatives to improve collection effectiveness, strengthen internal controls, and support scalable growth.
Partner with Commercial, Sales, Revenue Operations, Finance, Legal, Regulatory, Operations, and external partners.
Perform planning analysis on strategic goals and financial results and support business cases for new products, projects, and proposals.
Analyze collection center measurements, budgets, dollars collected, calls, write-offs, service measurements, staffing needs, and bad debt.
Develop process measurement tools and identify efficiency improvements.
Lead negotiations and structure complex payment arrangements or settlements for major delinquent accounts.
Resolve complex billing, pricing, and contract disputes.
Ensure compliance with commercial collection laws, corporate compliance frameworks, and internal auditing standards.
Establish collection center teams, manage activities, develop training programs, and coach collection teams.
Drive team performance, motivation, employee recognition, and operational improvements.
Coordinate with collection teams, contact centers, field operations, Information Systems, Revenue Operations, Sales, Regulatory, PSC, and outside vendors.
Manage external partnerships with credit insurance firms, third-party collection agencies, and liquidators.
Coordinate legal proceedings and asset recovery operations when necessary.
Manage the end-to-end CABS collections process, including Switched Access, Special Access, and unbundled network elements.
Investigate and resolve billing disputes involving Meet-Point Billing agreements, disputed ASRs, circuit disconnect timing, and operational lease variances.
Reconcile discrepancies between system usage data, circuit inventories, contractual tariffs, and Interconnection Agreements with billing auditors and provisioning teams.
Oversee external vendors and outsourced operational partners, evaluate performance, and support third-party solution implementation and optimization.
Perform other duties as required to support the business.

Requirements

What you’ll need

High school diploma or GED.
Bachelor’s degree in business, finance, accounting, operations, or a related field.
Minimum of ten (10) years of progressively responsible experience in Enterprise and Wholesale collections, ASR, LSR, CABS, DPI, credit, billing, accounts receivable, or revenue operations.
Telecommunications, ISP, MSO, fiber, technology, or related industry experience is a must.
Minimum of five (5) years of experience leading employees, including responsibility for coaching, performance management, training, and achievement of operational goals.
Advanced knowledge of applicable state and federal laws and regulations governing collection activities and practices.
Strong knowledge of financial reporting principles and credit and collections practices.
Strong knowledge of company policies, tariffs, contracts, and interconnection agreements applicable to billing, credit, collections, and dispute resolution.
Experience managing third-party collection agencies, service providers, or other external vendors.
Excellent presentation skills, with the ability to clearly communicate operational results, recommendations, and complex information to employees, leaders, and cross-functional stakeholders.
Demonstrated ability to build collaborative teams, establish clear performance expectations, and lead employees toward the achievement of individual and operational goals.
Demonstrated leadership ability to engage, motivate, and develop employees while promoting accountability and high performance across a large work group.
Strong written and verbal communication skills, including the ability to provide clear direction, document business processes, and communicate effectively with technical and nontechnical audiences.
Applicants must be currently authorized to work in the US for any employer; sponsorship is not available.
Required pre-employment background check; pre-employment drug screening may be required.
Advanced degree in business, finance, accounting, operations, law, or a related field is preferred.
Collections or billing experience within telecommunications, broadband, utilities, or another regulated industry is preferred.

Benefits

Comp & perks

Medical, dental, and vision insurance
401k
Flexible spending account
Paid sick leave and paid time off
Parental leave
Target annual bonus
Quarterly performance bonus
Training
Career growth and education reimbursement programs