Ziply Fiber

Account Manager

• Build and maintain relationships with local governments, public works departments, utilities, community leaders, chambers of commerce, economic development councils, and community groups
• Support local leadership in resolving right-of-way, permitting, pole attachment/joint use, and related issues with states, counties, cities, and third parties
• Track and resolve complaints, community inquiries, field issues, and constituent inquiries
• Meet with mayors, city council members, county commissioners, administrators, and municipal staff to communicate company plans and obtain support for initiatives
• Serve as the principal contact for Network Operations on local government issues
• Work with residents and businesses to resolve construction-related issues and create mutually beneficial solutions
• Support active build areas by addressing issues as they arise
• Identify solutions, remove obstacles, and keep network expansion projects on track
• Review and interpret right-of-way agreements/franchises, municipal codes, and construction standards to advise construction and installation teams
• Track and report progress against organizational performance objectives and provide leadership with visibility into local market results
• Attend evening municipal council and board meetings
• Perform other duties required to support the business and evolving organization

Local Government Relations Manager

• Build and maintain relationships with local governments, public works departments, utilities, community leaders, chambers of commerce, economic development councils, and community groups
• Support network expansion by navigating permitting, right-of-way, construction coordination, and community issues
• Support local leadership in resolving right-of-way, permitting, pole attachment/joint use, and related issues with states, counties, cities, and third parties
• Track field issues, community inquiries, complaint resolution performance, and service levels
• Meet with mayors, city council members, county commissioners, administrators, and municipal staff to communicate Ziply Fiber’s vision and initiatives
• Serve as the principal contact for Network Operations on local government issues and constituent inquiries
• Work with residents and businesses to resolve construction-related issues and create mutually beneficial solutions
• Support active build areas by identifying solutions, removing obstacles, and keeping projects on track
• Review and interpret right-of-way agreements, franchises, municipal codes, and construction standards to advise construction and installation teams
• Track and report progress against organizational performance objectives and local market results
• Present information at public meetings and engage with residents, businesses, contractors, legal staff, utility operators, and municipal leadership
• Travel to local communities and attend evening municipal council and board meetings

Collections

• Lead collection strategies and processes to minimize financial loss and reduce delinquency
• Analyze account and payment trends and identify improvement opportunities
• Perform planning analysis on strategic goals, financial results, and business cases for new products, projects, and proposals
• Analyze collection center measurements, budgets, dollars collected, calls, write-offs, service measurements, and staffing needs
• Recommend strategies to increase billed-revenue collection and minimize bad debt and credits
• Represent collection centers in efficiency and net-bad-debt reduction programs, including consolidations and conversions
• Develop process measurement tools and identify efficiency improvements
• Establish collection center teams and manage activity status and rollouts
• Develop training programs based on data and partner with Training on opportunities
• Coach and lead collection teams
• Assemble teams to drive performance and motivation, recognize employees, track status, and implement changes
• Collaborate with Collection teams, Contact Centers, Field Operations, Information Systems, Revenue Operations, Sales, Regulatory, PSC, and outside vendors
• Review IT projects for collection center sponsorship and input
• Manage office floor plans, equipment requirements, and use of space
• Serve as point of contact for special collection-center projects
• Participate in meetings, communicate ideas and results, prepare presentations, and deliver department-wide communications
• Manage the end-to-end Carrier Access Billing Systems (CABS) collections process for Switched Access, Special Access, and unbundled network elements (UNEs)
• Investigate and resolve billing disputes involving Meet-Point Billing agreements, disputed Access Service Requests, circuit disconnect timing, and operational lease variances
• Partner with CABS billing auditors and provisioning teams to reconcile system usage, circuit inventories, tariffs, and Interconnection Agreements
• Perform other duties as required to support the business and evolving organization

Manager, Collections

• Build and maintain relationships with local governments, public works departments, utilities, community leaders, chambers of commerce, economic development councils, and community groups.
• Support local leadership in resolving right-of-way, permitting, pole attachment/joint use, community, and related issues with states, counties, cities, and third parties.
• Serve as the principal contact for Ziply Fiber’s Network Operations team on local government issues and constituent inquiries.
• Meet with mayors, city council members, county commissioners, administrators, and municipal staff to communicate company plans and obtain support for initiatives.
• Work with residents and businesses to resolve construction-related issues and create mutually beneficial solutions.
• Support active fiber build areas by addressing local jurisdiction and community issues as they arise.
• Proactively identify solutions, remove obstacles, and keep network expansion projects on track.
• Review and interpret right-of-way agreements, franchises, municipal codes, and construction standards to advise construction and installation teams.
• Track complaint-resolution performance and report support progress, local market results, key issues, and outcomes to leadership.
• Maintain consistent service levels and perform other duties supporting the evolving business.

• Build and maintain relationships with local governments, public works departments, utilities, community leaders, chambers of commerce, economic development councils, and community groups.
• Support local leadership in resolving right-of-way, permitting, pole attachment/joint use, and related issues with states, counties, cities, and third parties.
• Serve as the principal contact for Network Operations on local government issues and constituent inquiries.
• Meet with mayors, city council members, county commissioners, administrators, and municipal staff to communicate Ziply Fiber’s vision and plans and obtain support for initiatives.
• Work with residents and businesses to resolve construction-related issues and create mutually beneficial solutions.
• Support active build areas by addressing local jurisdiction and community issues as they arise.
• Proactively identify solutions, remove obstacles, and keep network construction projects on track.
• Review and interpret right-of-way agreements, franchises, municipal codes, and construction standards to advise construction and installation teams.
• Track complaint-resolution performance and maintain consistent service levels.
• Track and report progress against organizational performance objectives, providing leadership visibility into local market results.
• Provide regular updates on progress, key issues, and outcomes.
• Perform other duties as required to support the business and evolving organization.

• Build strong relationships with local governments, public works departments, utilities, and community leaders
• Navigate permitting, right-of-way, construction coordination, and community issues across multiple jurisdictions
• Support local leadership in resolving right-of-way, permitting, pole attachment/joint use, and related issues with states, counties, cities, and third parties
• Track field issues, community inquiries, complaint resolution performance, and service levels
• Meet with mayors, city council members, county commissioners, administrators, and municipal staff to communicate company plans and obtain support for initiatives
• Serve as principal contact for Network Operations on local government issues and constituent inquiries
• Maintain relationships with chambers of commerce, economic development councils, and community groups
• Work with residents and businesses to resolve construction-related issues and create mutually beneficial solutions
• Support active build areas and identify solutions to remove obstacles and keep projects on track
• Review and interpret right-of-way agreements, franchises, municipal codes, and construction standards
• Advise construction and installation teams on local requirements and build obligations
• Track and report progress against organizational performance objectives and local market results
• Attend evening municipal council and board meetings
• Perform other duties as required to support the business and evolving organization

• Build and maintain relationships with local governments, public works departments, utilities, community leaders, chambers of commerce, economic development councils, and community groups.
• Support network expansion by navigating permitting, right-of-way, construction coordination, and community issues.
• Support local leadership in resolving right-of-way, permitting, pole attachment/joint use, and related issues with states, counties, cities, and third parties.
• Track field issues, community inquiries, complaint resolution performance, and service levels.
• Meet with mayors, city council members, county commissioners, administrators, and staff to communicate Ziply Fiber’s vision and plans and obtain support for initiatives.
• Serve as the principal contact for Network Operations on local government issues and constituent inquiries.
• Resolve resident and business issues related to construction efforts and create mutually beneficial solutions.
• Support active build areas by addressing local jurisdiction and community issues.
• Proactively identify solutions, remove obstacles, and keep construction projects on track.
• Review and interpret right-of-way agreements, franchises, municipal codes, and construction standards to advise construction and installation teams.
• Track and report progress against organizational performance objectives and provide leadership with visibility into local market results.
• Perform other duties as required to support the business and evolving organization.

• Support Ziply Fiber’s network expansion by building strong relationships with local governments, public works departments, utilities, and community leaders
• Serve as a key liaison across multiple jurisdictions for permitting, right-of-way, construction coordination, and community issues
• Guide internal teams through local requirements and support on-time, on-budget network builds
• Engage with local leadership and support resolution of right-of-way, permitting, pole attachment/joint use, and related issues
• Track field issues, community inquiries, complaint resolution performance, service levels, progress, and outcomes
• Cultivate relationships with mayors, city council members, county commissioners, administrators, government officials, chambers of commerce, economic development councils, and community groups
• Act as principal contact for Ziply Fiber’s Network Operations team on local government issues and constituent inquiries
• Work with residents and businesses to resolve construction-related issues and create mutually beneficial solutions
• Support active build areas by identifying solutions, removing obstacles, and keeping projects on track
• Review and interpret right-of-way agreements/franchises, municipal codes, and construction standards to advise construction and installation teams
• Track and report progress against organizational performance objectives and provide leadership with visibility into local market results
• Perform other duties as required to support the business and evolving organization

Security Engineer

• Maintain configurations for IT security technologies to optimize protective equipment functions and capabilities
• Collaborate with IT and network engineers on design review and analysis of network infrastructure modifications
• Review firewall and router rules and access control lists
• Manage and support PKI infrastructure for user and server authentication
• Develop, document, and maintain methodologies for sensitive and critical applications and IT security systems
• Draft policies based on NIST, FISMA, PCI, PII, and CJIS compliance
• Ensure incident identification, investigation, response, risk management, forensic data collection, and regulatory processes are documented and followed
• Develop and maintain scripts, routines, and software for security studies and assessments
• Use AI/ML-based detection tools to identify malware, anomalous behavior, and malicious activity
• Monitor intrusion detection systems, firewall logs, AI-driven behavioral analytics, and SIEM platforms; coordinate mitigation responses
• Perform security assessments, risk identification, mitigation planning, and execution
• Lead vulnerability management and participate in patch and risk management processes
• Participate in emergency operations and the Computer Security Incident Response Team
• Deploy and manage AI-powered SIEM, EDR, and UEBA platforms
• Evaluate AI-driven attack vectors and develop countermeasures
• Research IT security topics, AI/ML security tooling, generative AI risks, and emerging threats
• Assist with cyber training and awareness programs, including AI-specific threat scenarios
• Integrate and manage AI-powered security automation workflows, alert triage, threat hunting playbooks, and incident response runbooks
• Develop and enforce an AI Acceptable Use Policy and apply data loss prevention controls to AI interactions
• Perform AI risk assessments with IT and business teams, evaluating model security, data privacy, and supply chain risks
• Perform other duties as required to support the business

IT Security Engineer

• Build and maintain relationships with local governments, public works departments, utilities, community leaders, chambers of commerce, economic development councils, and community groups
• Support network expansion by navigating permitting, right-of-way, construction coordination, and community issues
• Serve as a liaison across multiple jurisdictions and provide local insight to internal teams
• Support local leadership in resolving right-of-way, permitting, pole attachment/joint use, and related issues
• Track field issues, inquiries, and complaint-resolution performance
• Meet with mayors, city council members, county commissioners, administrators, and staff to communicate Ziply Fiber’s vision and plans and obtain support for initiatives
• Act as the principal contact for Network Operations on local government issues and constituent inquiries
• Work with residents and businesses to resolve construction-related issues and create mutually beneficial solutions
• Support active build areas by coordinating with cities, counties, and communities
• Lead and manage projects and tasks while representing Ziply Fiber
• Perform other duties required to support the business and evolving organization

General

• Support Ziply Fiber’s largest commercial enterprise or wholesale customers.
• Maintain and develop strategic professional relationships with sales, order, project management, and other internal teams.
• Provide white-glove customer support and a detail-oriented, genuinely caring customer experience.
• Address customer inquiries as the lead point of contact for assigned accounts.
• Develop and maintain trusting, strategic, long-term relationships with key stakeholders.
• Ensure timely and successful delivery of solutions according to customer needs and objectives, issuing escalations as needed.
• Conduct quarterly account reviews.
• Review contracts, statements, customer information, account products/services, and issue billing adjustments.
• Conduct post-install first-bill reviews to ensure accurate billing and customer satisfaction.
• Interpret, explain, and correct billing statements.
• Provide standard and ICB pricing using customers’ contractual pricing and terms.
• Negotiate renewal contracts and close opportunities in Salesforce to maximize revenue retention.
• Assist with collection efforts on delinquent accounts.
• Create Salesforce orders for move, add, change, and disconnect requests.
• Maintain detailed Salesforce case documentation for customer and account interactions.
• Work regular business hours Pacific Standard Time.
• Perform other duties required to support the business and evolving organization.

Local Government Relations Manager

Local Government Relations Manager

Manager, Collections

Local Government Relations Manager

Local Government Relations Manager

Local Government Relations Manager

Local Government Relations Manager

Local Government Relations Manager

IT Security Engineer

Local Government Relations Manager

Commercial Service Specialist