Manager, Collections

Ziply Fiber

. Lead collection strategies and processes to minimize financial loss and reduce delinquency .

Posted 9/29/2026full-timeUnited StatesMid-LevelSenior💰 $80,000 - $133,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in collections management, financial analysis, and team leadership, with a strong focus on improving operational efficiency and minimizing financial loss. Proficient in developing training programs and collaborating across departments to drive performance and achieve strategic goals.

Highest-signal resume keywords

Collections ManagementFinancial AnalysisTeam LeadershipRegulatory CompliancePerformance Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial Reporting PrinciplesCredit and Collections PracticesBilling Dispute ResolutionData AnalysisProcess Measurement Tools

Soft Skills

Strong Presentation SkillsEffective CommunicationEmployee EngagementMotivational LeadershipProblem-Solving

Tools & Technologies

Carrier Access Billing Systems (CABS)Billing SystemsPerformance Measurement Tools

Industry Keywords

TelecommunicationsUtilitiesRegulated IndustryAccounts ReceivableUnion-Represented Workforce

About the role

Key responsibilities & impact

Lead collection strategies and processes to minimize financial loss and reduce delinquency
Analyze account and payment trends and identify improvement opportunities
Perform planning analysis on strategic goals, financial results, and business cases for new products, projects, and proposals
Analyze collection center measurements, budgets, dollars collected, calls, write-offs, service measurements, and staffing needs
Recommend strategies to increase billed-revenue collection and minimize bad debt and credits
Represent collection centers in efficiency and net-bad-debt reduction programs, including consolidations and conversions
Develop process measurement tools and identify efficiency improvements
Establish collection center teams and manage activity status and rollouts
Develop training programs based on data and partner with Training on opportunities
Coach and lead collection teams
Assemble teams to drive performance and motivation, recognize employees, track status, and implement changes
Collaborate with Collection teams, Contact Centers, Field Operations, Information Systems, Revenue Operations, Sales, Regulatory, PSC, and outside vendors
Review IT projects for collection center sponsorship and input
Manage office floor plans, equipment requirements, and use of space
Serve as point of contact for special collection-center projects
Participate in meetings, communicate ideas and results, prepare presentations, and deliver department-wide communications
Manage the end-to-end Carrier Access Billing Systems (CABS) collections process for Switched Access, Special Access, and unbundled network elements (UNEs)
Investigate and resolve billing disputes involving Meet-Point Billing agreements, disputed Access Service Requests, circuit disconnect timing, and operational lease variances
Partner with CABS billing auditors and provisioning teams to reconcile system usage, circuit inventories, tariffs, and Interconnection Agreements
Perform other duties as required to support the business and evolving organization

Requirements

What you’ll need

High school diploma or GED
Bachelor's degree in business, finance, accounting, operations, or a related field preferred
Equivalent relevant work experience may be considered in place of a degree
Minimum of five (5) years of progressively responsible experience in collections, credit, billing, accounts receivable, or revenue operations
2–3 years of experience leading employees, including coaching, performance management, training, and achievement of operational goals
Working knowledge of applicable state and federal laws and regulations governing collection activities and practices
Strong knowledge of financial reporting principles and credit and collections practices
Working knowledge of company policies, tariffs, contracts, and interconnection agreements applicable to billing, credit, collections, and dispute resolution
Experience managing a union-represented workforce
Experience managing third-party collection agencies, service providers, or other external vendors
Strong presentation skills
Ability to build collaborative teams, establish clear performance expectations, and lead employees toward individual and operational goals
Demonstrated ability to engage, motivate, and develop employees while promoting accountability and high performance across a large work group
Strong written and verbal communication skills, including documenting business processes and communicating with technical and nontechnical audiences
Preferred collections or billing experience within telecommunications, broadband, utilities, or another regulated industry
Ability to interpret financial and operational data, identify trends and risks, and translate findings into actionable recommendations
Ability to establish performance measures, monitor results, and implement corrective actions that improve collections and reduce bad debt
Strong leadership, analytical, problem-solving, and decision-making skills
Ability to resolve complex billing and account disputes
Ability to manage multiple projects, priorities, and deadlines
Ability to collaborate across departments and communicate complex information to technical and nontechnical audiences
Strong attention to detail, organization, documentation, and follow-through
Ability to exercise sound judgment, maintain confidentiality, and provide a positive customer experience while protecting the company's financial interests
Applicants must be currently authorized to work in the US for any employer; sponsorship is not available
Must pass a pre-employment background check; pre-employment drug screening may be required
Ability to meet physical requirements, including occasional lifting or moving of up to 25 pounds

Benefits

Comp & perks

Medical, dental, and vision insurance
401(k)
Flexible spending account
Paid sick leave and paid time off
Parental leave
Target annual bonus
Quarterly performance bonus
Training
Career growth and education reimbursement programs