Senior Manager, Billing & Payments Software Development

Ziply Fiber

. Provide end-to-end leadership for billing and payment platforms across DPI, GTV, and legacy systems.

Posted 10/6/2026full-timeRemote • United StatesSenior💰 $125,000 - $183,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in billing and payment platform leadership, ensuring accuracy in invoicing and compliance with payment security regulations. Proven ability to manage vendor relationships and drive automation in revenue operations.

Highest-signal resume keywords

Billing Platform LeadershipPayment Processing ConceptsIncident Response ManagementVendor Relationship ManagementData Integrity and Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Billing SystemsPayment GatewaysRevenue SystemsRCA PracticesProcess RedesignAutomationFinancial ReconciliationPCI ComplianceData MappingAI/ML Application

Soft Skills

Excellent CommunicationCross-Functional LeadershipProblem-Solving

Tools & Technologies

NetcrackerDPIGTVERP SystemsPayment Vendors

Industry Keywords

FintechTelecom MonetizationSubscription BillingUsage-Based BillingMulti-Platform Ecosystem

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Provide end-to-end leadership for billing and payment platforms across DPI, GTV, and legacy systems.
Own billing platform stability and availability across residential, small business, commercial, enterprise, and wholesale services.
Ensure accurate rating, invoicing, bill generation, and bill delivery; define controls preventing missing or incorrect bills.
Own order-to-bill and service-to-bill trigger integrity and partner with Product and Engineering on billing accuracy.
Drive billing data integrity, including account alignment, service mapping, migration/coexistence correctness, and technical-debt reduction.
Own credit card, ACH, and autopay payment-processing integrations and vendor relationships.
Monitor and reduce payment failures and rejections through instrumentation, root-cause analysis, vendor escalation, and remediation plans.
Oversee refunds, chargebacks, closed-account limitations, manual corrections, reconciliation, and downstream financial accuracy.
Partner with Finance/Accounting on billing compliance, audit support, and operational impacts.
Ensure payment security and regulatory compliance, including PCI scope coordination, evidence collection, and remediation.
Lead incident response and problem management for billing/payment defects and customer escalations; produce RCAs and drive preventive fixes.
Define and execute an AI-first modernization roadmap to automate exception handling and unify billing engines and payment gateways into a scalable target architecture.
Act as cross-functional owner across Product, Care/CX, Operations, Finance, ERP, and Engineering, setting priorities and governance cadence.
Perform other duties as required to support the business and evolving organization.

Requirements

What you’ll need

Bachelor’s degree in Business, Finance, Accounting, Computer Science, Information Systems, Engineering, or a related field.
Minimum of eight (8) years of progressive experience in billing, payments, revenue systems, or fintech/telecom monetization platforms, including ownership of mission-critical production systems.
Minimum of three (3) years of people leadership and/or cross-functional leadership with accountability for outcomes.
Experience operating in a multi-platform ecosystem with multiple billing engines, payment gateways, and downstream finance/ERP integrations.
Strong understanding of payment processing concepts, including authorization, settlement, funding, disputes/chargebacks, ACH files, and reconciliation.
Experience leading incident response, problem management, and RCA practices for production issues impacting customers and revenue.
Ability to reduce manual interventions through process redesign, automation, and platform improvements.
Experience partnering with Finance/Accounting and internal audit on controls, compliance, and data accuracy.
Ability to manage vendor relationships and deliverables, including SOWs, change orders, and SLAs.
Excellent communication skills to align executives and working teams around priorities, tradeoffs, and delivery plans.
Preferred: Master’s degree (e.g., MBA, MS).
Preferred: Experience in telecom, subscription, or usage-based rating and billing models.
Preferred: Hands-on experience with PCI programs and coordination with QSAs/assessors and payment vendors.
Preferred: Familiarity with Netcracker and/or environments similar to DPI and GTV; platform migrations/coexistence strategies.
Preferred: Experience designing controls and observability for revenue systems.
Preferred: Experience applying AI/ML or intelligent automation to revenue operations.
Preferred: Working knowledge of APIs, event-driven integrations, and data pipelines supporting order-to-cash processes.

Benefits

Comp & perks

Medical
Dental
Vision
401k
Flexible spending account
Paid sick leave and paid time off
Parental leave
Quarterly performance bonus
Training
Career growth and education reimbursement programs
Target annual bonus