Senior Manager, Sales Operations

Ziply Fiber

. Manage all team members within the Commercial Sales Operations department .

Posted 11/2/2026full-timeRemote • United StatesSenior💰 $86,300 - $143,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Salesforce administration and automation, with a strong focus on process improvement and sales enablement. Proven ability to manage sales operations, collaborate with cross-functional teams, and deliver high-quality support in a fast-paced environment.

Highest-signal resume keywords

Salesforce AdministrationSalesforce AutomationProcess ImprovementSales Operations ManagementProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce FlowsWorkflow RulesApproval ProcessesData ManagementProcess Analysis

Soft Skills

Effective CommunicationCustomer Service OrientationAttention to DetailOrganizational SkillsAdaptability

Tools & Technologies

SalesforceAI ToolsSales Enablement SystemsCollaboration PlatformsIT Systems

Industry Keywords

Sales OperationsSales SupportCross-Functional CollaborationTechnical ChallengesVendor Management

About the role

Key responsibilities & impact

Manage all team members within the Commercial Sales Operations department
Drive the strategy and execution of sales support work
Automate key systems and processes to preserve sales team time for serving customers
Design, launch, and maintain sales and technical sales enablement processes, programs, and systems
Manage day-to-day sales operations and enablement functions
Analyze workflows and implement process improvements
Partner with sales leadership to make key metrics accessible and reportable
Manage Salesforce support requests and escalated administrative needs
Resolve Salesforce technical challenges and business support issues
Manage platforms, applications, and vendor relationships
Evaluate and implement applications and tools integrating with Salesforce and the broader technology stack
Leverage AI to streamline workflows and automate routine tasks
Manage sales operations functions and projects through timely completion
Coordinate with IT resources on behalf of the sales team
Manage project inputs for IT systems supporting the commercial sales organization
Maintain accurate customer and prospect data
Facilitate collaboration between sales systems and cross-functional teams
Help teams access, interpret, and act on required information and reporting
Hire, onboard, train, and offboard sales operations team members
Perform other duties supporting the business and evolving organization

Requirements

What you’ll need

High school diploma or GED
Minimum of five (5) years of hands-on experience administering and automating Salesforce
Experience building Salesforce Flows, workflow rules, and approval processes to support sales teams
In-depth understanding of Salesforce capabilities and constraints
Solid understanding of standard business processes
Proven track record collaborating with sales teams and sales leadership to analyze processes and workflows
Ability to identify process improvement opportunities
Ability to manage multiple projects and competing priorities in a fast-paced environment
Strong customer service orientation
Effective communication with all organizational levels
Ability to work independently and prioritize requests using sound judgment
Ability to resolve system and process issues
Ability to collaborate with sales, IT, and cross-functional partners
Strong verbal and written communication skills
Ability to explain technical and system information clearly
Strong attention to detail and organizational skills
Ability to meet critical deadlines
Ability to adapt to changing business priorities and project schedules
Commitment to responsive, high-quality support
Currently authorized to work in the US for any employer
Must successfully complete a pre-employment background check
May be required to complete a pre-employment drug screening
Must be able to meet physical requirements including prolonged sitting, standing, walking, bending, and stooping; occasional lifting or moving up to 25 pounds

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401k
Flexible spending account
Paid sick leave
Paid time off
Parental leave
Quarterly performance bonus
Training
Career growth programs
Education reimbursement programs