Zócalo Health

Medical Director

• Hold clinical accountability for Enhanced Care Management delivered to Medi-Cal members with high medical and social complexity
• Set standards for clinical review of care plans and encounters
• Own clinical protocols used by care teams, including escalation pathways and patient acuity-tiering criteria
• Directly supervise the two nurse practitioners providing clinical oversight across the ECM panel
• Provide clinical input into health plan audits, fidelity requirements, and regulatory submissions
• Own clinical quality measures and responses to identified gaps
• Partner with the Executive Director of Behavioral Health and Care Management on the RN service line
• Partner with the SVP of Care Delivery on care model design
• Establish a documented clinical review standard, scalable protocols, validated acuity tiering, needs-based NP capacity allocation, and early quality-gap visibility within the first twelve months