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About the role
Key responsibilities & impact- Lead talent acquisition for Sales, Customer Experience, RevOps, Account Management, and Enablement functions
- Act as a strategic advisor and thought partner to C-Suite and senior revenue leaders
- Translate business goals into workforce plans, headcount forecasts, and proactive talent pipelines
- Lead, mentor, and elevate a team of recruiters
- Partner with GTM leaders, RevOps, and Finance on multi-quarter headcount forecasts and capacity modeling
- Build and refine competency-based evaluation frameworks, structured interview kits, and scorecard criteria
- Manage recruiter capacity, performance development, and an inclusive team culture
- Evaluate operational efficiency, recruiter workflows, and team structure
- Guide leadership searches from Manager through Senior Director levels across Sales and CX
- Liaise with external agency partners
- Track, analyze, and present recruitment metrics including pipeline velocity, conversion rates, source mix, and offer acceptance
Requirements
What you’ll need- 8+ years of total recruiting experience, focused on in-house talent acquisition for fast-paced Sales, Customer Experience, Customer Success, or Revenue Operations teams
- 3+ years of direct people management experience coaching, mentoring, and developing recruiters
- Experience advising, partnering with, and constructively challenging C-Suite and senior executive stakeholders on headcount planning and hiring profiles
- Strong ATS reporting experience, including tools such as Greenhouse or Lever
- Experience using recruitment KPIs to forecast output, optimize funnels, and communicate actionable insights
- Deep familiarity with sales methodologies, compensation structures including OTEs, quotas, and accelerators, and customer experience metrics
- Experience establishing structured, bias-reduced interview processes and candidate scorecard mechanics
- Ability to move intentionally, strategically, and quickly in response to open sales quotas and delayed customer support ramps
Benefits
Comp & perks- Variable pay eligibility for certain positions
- Equity eligibility for certain positions
- Equal opportunity employment and a work environment free of discrimination and harassment