Senior Site Reliability Engineer

Zocdoc

. Design, build, and operate observability for distributed services and integrations, including metrics, logs, traces, dashboards, alerts, service-level indicators, and service-level objectives .

Posted 10/13/2026full-timeRemote • New York • United StatesSenior💰 $180,000 - $220,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and operating observability for distributed services, with a strong focus on metrics, logs, traces, and incident response. Proficient in managing cloud infrastructure and implementing infrastructure as code practices to enhance system reliability and performance.

Highest-signal resume keywords

Site Reliability EngineeringCloud Infrastructure ManagementObservability PracticesIncident ResponseInfrastructure as Code

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PythonGoRubyJavaMetricsStructured LoggingDistributed TracingService-Level IndicatorsService-Level ObjectivesCloudFormation

Soft Skills

Strong Communication Skills

Tools & Technologies

AWSDockerKubernetesTerraformOpenTofuGitHub ActionsLoad BalancersReverse ProxiesWeb Application FirewallsIngress Controllers

Industry Keywords

Incident CommanderOperational RiskPrivacy ComplianceRegulated Production Environments24/7 Cloud-Based Production

Tech Stack

Tools & technologies

AWSCloudDNSDockerFirewallsJavaKubernetesPythonRubyTCP/IPTerraformGo

About the role

Key responsibilities & impact

Design, build, and operate observability for distributed services and integrations, including metrics, logs, traces, dashboards, alerts, service-level indicators, and service-level objectives
Improve end-to-end visibility across critical patient and provider workflows
Identify instrumentation gaps and clarify dependency health and integration failures
Create reliable, repeatable tooling and infrastructure through infrastructure as code, automation, CI/CD, and self-service patterns
Partner with product engineering teams on reliability, scaling, performance, capacity, and failure-mode analysis
Establish actionable alerts and operational ownership for on-call teams
Participate in on-call rotation and incident response, including serving as incident commander when appropriate
Drive incident follow-up work through completion
Analyze and tune systems, code, cloud resources, and networking for resilience, performance, and efficient operation
Strengthen deployment and change-management practices with safeguards, rollback paths, and feedback loops
Contribute to platform standards and reusable patterns for containerized workloads, service communication, secrets, routing, and production readiness

Requirements

What you’ll need

5+ years of experience supporting consumer-facing web applications, APIs, or distributed production environments in a Site Reliability Engineering, Production Engineering, Platform Engineering, or closely related role
2+ years of on-call experience in a 24/7 cloud-based production environment, with a track record of participating in incident response and delivering durable remediation
Deep experience operating systems with many integrations, services, dependencies, or external APIs, and a practical understanding of how those relationships affect reliability
Demonstrated experience building or improving observability practices, including metrics, structured logging, distributed tracing, dashboards, alerting, SLIs, SLOs, and error budgets
2+ years of experience managing and supporting modern cloud infrastructure, preferably AWS, along with technologies such as Docker, Kubernetes, or similar container platforms
Proficiency in Python, Go, Ruby, Java, or a comparable language, and the ability to read and troubleshoot application code
Experience with infrastructure as code and automated delivery practices, such as Terraform, OpenTofu, CloudFormation, GitHub Actions, GitOps, or equivalent tools
Experience with edge and service networking technologies such as load balancers, reverse proxies, ingress controllers, web application firewalls, routing, rate limiting, or circuit breaking
A deep understanding of protocols and foundational networking concepts such as TCP/IP, HTTP/HTTPS, TLS, DNS, and NTP
Strong written and verbal communication skills, with the ability to explain operational risk, incident findings, and technical tradeoffs to both engineers and partners
Experience working with sensitive data, privacy or compliance requirements, or regulated production environments is a plus, but not required.

Benefits

Comp & perks

Flexible work environment based in NYC
Unlimited Vacation
100% paid employee health benefit options (including medical, dental, and vision)
401(k) with employer funded match
Corporate wellness program with Wellhub
Sabbatical leave (for employees with 5+ years of service)
Competitive paid parental leave and fertility/family planning reimbursement
Cell phone reimbursement
Employee Resource Groups and ZocClubs to promote shared community and belonging