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Zoetis

Associate Customer Experience Specialist

Zoetis

. Deliver first-line customer support through personalized, easy, efficient, and enthusiastic interactions .

Posted 10/22/2026full-timeRemote • United StatesJuniorMid-Level💰 $20 - $30 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on delivering personalized support and solutions. Proficient in managing multiple tasks in a fast-paced environment while maintaining compliance with company standards and utilizing tools like SAP and Five9.

Highest-signal resume keywords
Customer Service ExperienceSAP ProficiencyFive9 Phone SystemExcellent Communication SkillsProblem Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer Order ProcessingBilling ResolutionSales TechniquesTime ManagementMultitaskingTechnical SupportInvoice ManagementData DocumentationWeb-Based ApplicationsZoetis Product Knowledge
Soft Skills
Positive AttitudeTeam CollaborationAdaptabilityStrong Work EthicFlexibility
Tools & Technologies
SAPFive9Microsoft Office SuiteWeb-Based Applications
Industry Keywords
Customer SupportPCI ComplianceZoetis StandardsCustomer Service ManagementMarketing Campaigns

About the role

Key responsibilities & impact
  • Deliver first-line customer support through personalized, easy, efficient, and enthusiastic interactions
  • Manage multiple tasks in a fast-paced, high-volume environment with minimal supervision and high attention to detail
  • Provide superior, solution-driven customer service
  • Ensure timely and successful delivery of products according to customer needs
  • Answer approximately 80 inbound calls, chats, and emails daily while accurately processing orders
  • Process phone, fax, email, and electronic customer orders in SAP
  • Execute outbound calls for assigned marketing, sales, and business strategy campaigns
  • Apply up-selling techniques to satisfy customer needs and support sales goals
  • Research and resolve billing questions, invoice issues, account balances, and customer deductions
  • Handle credit card payments while maintaining PCI compliance
  • Provide invoice, statement, and packing slip reprints
  • Liaise with Credit & Collections, Customer Service, Customer Master Data, Returns Centers, Operations, Marketing, Sales, and Logistics teams
  • Provide support for online technical issues and Petcare Rewards calls
  • Facilitate customer returns and manage disputes by initiating credits and debits
  • Educate customers on Zoetis products, services, and programs
  • Provide first-level support for Zoetis online platforms, including registrations, site navigation, and issue escalation
  • Support web-based marketing programs and document inquiries in administrative tools
  • Maintain working knowledge of Zoetis prescription, over-the-counter, and controlled drugs and competitor information
  • Participate in ongoing training and departmental meetings
  • Document customer interactions according to standard procedures
  • Utilize the Five9 phone system
  • Consistently achieve departmental performance requirements
  • Maintain compliance with Zoetis standards, controls, policies, and practices
  • Perform other duties assigned by the Customer Service Management Team

Requirements

What you’ll need
  • High school diploma required
  • Associate or bachelor's degree highly preferred
  • Minimum 1 year experience in a customer service-related field required
  • Positive, outgoing, “Delight the Customer” attitude
  • Ability to work both in a team environment and independently
  • Ability to adapt and be flexible in various situations
  • Strong work ethic and willingness to go the extra mile
  • Excellent written and oral communication skills, especially over the telephone
  • Exceptional time management skills and ability to multitask and prioritize work
  • Effective problem solving and analytical skills
  • Sales skills with the ability to influence customers preferred
  • Proficient in Microsoft Office suite and web-based applications
  • Working knowledge of SAP preferred
  • Must possess or obtain authorization to work in the US
  • Individuals requiring sponsorship must disclose this fact

Benefits

Comp & perks
  • Healthcare and insurance benefits beginning on day one
  • 401K plan with a match
  • Profit-sharing contribution from Zoetis
  • 4 weeks of vacation