Customer Care Veterinary Technician

Zoetis

. Deliver superior first-line customer support through easy, efficient and empathetic interactions .

Posted 10/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $72,000 - $104,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in veterinary support and customer service, with a strong ability to communicate complex medical information effectively. Proficient in data entry and compliance with pharmacovigilance standards while maintaining a customer-focused approach.

Highest-signal resume keywords

Veterinary Technician Credential (CVT, RVT)5 Years Clinical ExperienceExcellent Verbal And Written Communication SkillsProficiency In Microsoft Word, Excel, And OutlookConflict Resolution Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data Entry ApplicationsMedical InvestigationPharmacovigilance Database UseTechnical AptitudeCustomer SupportDiagnostic InterpretationProduct KnowledgeVeterinary TerminologyOrganizational SkillsTyping Skills

Soft Skills

EmpathyActive ListeningRapport BuildingSelf-MotivationFlexibility

Tools & Technologies

Workforce Management SystemsQA SystemsPhone Systems

Certifications & Qualifications

Veterinary Technician Credential (CVT, RVT)

Industry Keywords

PharmacovigilanceVMIPSVMRACustomer Facing EnvironmentVeterinary Support

About the role

Key responsibilities & impact

Deliver superior first-line customer support through easy, efficient and empathetic interactions
Answer and resolve inbound companion animal and livestock customer contacts via all approved channels
Speak with veterinary staff and animal owners about product mode of action, disease states, patient diagnosis, treatments and diagnostic interpretation
Document reported adverse events involving Zoetis products and comply with pharmacovigilance requirements and standards
Respond to routine and complex inquiries and complaints according to VMIPS and VMRA standard operating procedures
Follow processes for accurate data entry, medical investigation, responses, follow-up and pharmacovigilance database use
Educate customers on Zoetis product, service and program offerings
Administer relevant marketing guarantee programs, including ISG and Satisfaction Guarantee
Liaise with Operations, Marketing, Sales and Manufacturing teams to identify customer outcomes
Utilize phone, workforce management and QA systems
Complete required ongoing training
Participate in departmental and weekly team meetings

Requirements

What you’ll need

Veterinary Technician Credential (CVT, RVT, etc) in good standing preferred
Bachelors degree preferred
5 years clinical experience as a veterinary technician, or Veterinary Technician Credential (CVT, RVT, etc) in good standing, or relevant experience in a customer facing related environment
Excellent verbal, written and interpersonal communication skills
Excellent organizational skills, with a detailed oriented approach
Demonstrated technical aptitude, good typing skills and working proficiency in Microsoft Word, Excel, and Outlook
Proficiency in data entry applications
Experience in conflict resolution or grief counseling
Clear, articulate and grammatically sound speech and professional phone manner
Passion for providing customers with superior support and service
Ability to learn, understand and communicate complex information over the telephone
Strong rapport building skills and active listening skills
Ability to display high levels of initiative, effort and commitment to successfully complete projects and assignments
Ability to comprehend and communicate complex technical/medical terminology and to maintain the required technical expertise including competitive product knowledge
Ability to receive and appropriately act upon feedback from management, Quality Assurance, and senior colleagues
Must be self-motivated and disciplined
Ability to thrive in a changing environment independently and as a team member
Flexibility and ability to handle multiple tasks simultaneously
Must be able to successfully complete training and meet training expectations to service customers
Ability to work rotating shifts, Monday through Friday, including some evenings and holidays
All applicants must possess or obtain authorization to work in the US for Zoetis

Benefits

Comp & perks

Healthcare and insurance benefits beginning on day one
401K plan with a match
Profit-sharing contribution from Zoetis
4 weeks of vacation
Short-term incentive compensation eligibility