Customer Care Veterinary Technician

Zoetis

. Deliver superior first-line customer support through easy, efficient, and empathetic interactions .

Posted 10/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $72,000 - $104,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in veterinary technical knowledge and customer support, with strong communication skills and the ability to manage complex inquiries. Proficient in data entry and familiar with pharmacovigilance requirements, ensuring compliance and accuracy in all interactions.

Highest-signal resume keywords

Veterinary Technician Credential (CVT, RVT)Clinical Experience as a Veterinary TechnicianData Entry ProficiencyExcellent Verbal and Written Communication SkillsConflict Resolution Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data Entry ApplicationsMedical InvestigationPharmacovigilance ComplianceTechnical AptitudeVeterinary Product Knowledge

Soft Skills

Empathetic Customer SupportActive Listening SkillsOrganizational SkillsRapport-BuildingDetail-Oriented Approach

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft OutlookWorkforce Management SystemsQuality Assurance Systems

Certifications & Qualifications

Veterinary Technician Credential (CVT, RVT)

Industry Keywords

PharmacovigilanceVeterinary MedicineCustomer SupportAnimal HealthDiagnostic Interpretation

About the role

Key responsibilities & impact

Deliver superior first-line customer support through easy, efficient, and empathetic interactions
Answer and resolve inbound companion animal and livestock customer contacts through approved channels
Speak with veterinary staff and animal owners about product mode of action, disease states, diagnoses, treatments, and diagnostic interpretation
Document adverse events involving Zoetis products and comply with pharmacovigilance requirements
Respond to routine and complex inquiries and complaints according to VMIPS and VMRA standard operating procedures
Maintain accuracy in data entry, medical investigation, inquiry and complaint responses, follow-up, and pharmacovigilance database use
Educate customers on Zoetis products, services, and programs
Administer marketing guarantee programs with fiduciary accountability
Liaise with Operations, Marketing, Sales, and Manufacturing teams
Use phone, workforce management, and quality assurance systems
Complete required training and participate in departmental and weekly team meetings

Requirements

What you’ll need

5 years clinical experience as a veterinary technician, or Veterinary Technician Credential (CVT, RVT, etc.) in good standing, or relevant experience in a customer-facing related environment
Excellent verbal, written, and interpersonal communication skills
Excellent organizational skills with a detail-oriented approach
Demonstrated technical aptitude and good typing skills
Working proficiency in Microsoft Word, Excel, and Outlook
Proficiency in data entry applications
Experience in conflict resolution or grief counseling
Clear, articulate, grammatically sound speech and professional phone manner
Ability to learn, understand, and communicate complex information over the telephone
Strong rapport-building and active listening skills
Ability to comprehend and communicate complex technical/medical terminology and maintain required technical expertise, including competitive product knowledge
Ability to successfully complete training and meet training expectations
Ability to work rotating shifts, Monday through Friday, including some evenings and holidays
Must possess or obtain authorization to work in the US; sponsorship is discretionary and must be disclosed if required

Benefits

Comp & perks

Short-term incentive compensation
Healthcare and insurance benefits beginning on day one
401K plan with a match
Profit-sharing contribution from Zoetis
4 weeks of vacation
Reasonable accommodations available for individuals with disabilities