Customer Experience Specialist

Zoetis

. Deliver first-line customer support and personalized customer experiences .

Posted 10/22/2026full-timeRemote • United StatesJuniorMid-Level💰 $20 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to manage multiple tasks in a fast-paced environment while maintaining compliance with company standards. Proficient in SAP and Microsoft Office, with a focus on delivering personalized customer experiences and resolving inquiries effectively.

Highest-signal resume keywords

Customer Service ExperienceSAP ProficiencyExcellent Communication SkillsProblem Solving SkillsSales Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SAPMicrosoft Office SuiteOrder ProcessingBilling Inquiry ResolutionCustomer Interaction DocumentationUp-Selling TechniquesTime ManagementMultitaskingTechnical Issue SupportCompliance with PCI Standards

Soft Skills

Positive AttitudeTeam CollaborationAdaptabilityStrong Work EthicEffective Communication

Tools & Technologies

Five9 Phone SystemWeb-Based ApplicationsZoetis Online Platforms

Industry Keywords

Customer SupportCustomer ExperienceZoetis ProductsPetcare RewardsCredit & CollectionsReturns ManagementInvoice IssuesControlled Drugs Knowledge

About the role

Key responsibilities & impact

Deliver first-line customer support and personalized customer experiences
Manage multiple tasks in a fast-paced, high-volume environment
Provide superior, solution-driven customer service
Ensure timely and successful delivery of products according to customer needs
Answer approximately 80 inbound calls, chats, and emails daily while accurately processing orders
Process phone, fax, email, and electronic customer orders in SAP
Execute outbound calls for marketing, sales, and business strategy campaigns
Apply up-selling techniques to satisfy customer needs and meet sales goals
Research and resolve billing inquiries, invoice issues, account balances, and customer deductions
Handle customer credit card payments while maintaining PCI compliance
Provide invoice, statement, and packing slip reprints
Liaise with Credit & Collections, Customer Service, Customer Master Data, Returns Centers, Operations, Marketing, Sales, and Logistics teams
Provide support for online technical issues and Petcare Rewards calls
Facilitate customer returns and manage disputes by initiating credits and debits
Educate customers on Zoetis products, services, and programs
Support Zoetis online platforms with registrations, site navigation, and issue escalation
Support web-based marketing programs, including rebate status and general inquiries
Maintain knowledge of Zoetis prescription, over-the-counter, and controlled drugs and competitor information
Participate in ongoing training and departmental meetings
Document customer interactions according to standard procedures
Use the Five9 phone system efficiently
Consistently achieve departmental performance requirements
Maintain compliance with Zoetis standards, controls, policies, and practices
Perform other duties assigned by Customer Service Management

Requirements

What you’ll need

High school diploma required
Associate or bachelor's degree highly preferred
Minimum 1 year experience in a customer service-related field required
Positive, outgoing “Delight the Customer” attitude
Ability to work both in a team environment and independently
Ability to adapt and be flexible in various situations
Strong work ethic
Excellent written and oral communication skills, especially over the telephone
Exceptional time management skills and ability to multitask and prioritize work
Effective problem solving and analytical skills
Sales skills with the ability to influence customers preferred
Proficient in Microsoft Office suite and web-based applications
Working knowledge of SAP preferred
All applicants must possess or obtain authorization to work in the US for Zoetis

Benefits

Comp & perks

Healthcare and insurance benefits beginning on day one
401K plan with a match
Profit-sharing contribution from Zoetis
4 weeks of vacation