Diagnostic Account Manager

. Manage a territory of diagnostic customers across Fraser Valley, Okanagan/Interior and Northern British Columbia.

Posted 10/7/2026full-timeSurrey • CanadaMid-LevelSenior💰 CA$73,000 - CA$86,000 per yearWebsite

Key responsibilities & impact

Manage a territory of diagnostic customers across Fraser Valley, Okanagan/Interior and Northern British Columbia.
Deliver best-in-class in-clinic lab installations and promote utilization in alignment with clinical guidelines.
Enhance the post-sale customer experience.
Oversee installation, set-up, and connectivity of diagnostic devices and online platforms.
Provide technical support, troubleshooting, training, and education on diagnostic solutions.
Facilitate customer onboarding through pre-onboarding, installation, training, and follow-up.
Conduct regular on-site and remote customer check-ins.
Upsell and cross-sell products, identify leads, and collaborate with team members.
Maintain expertise in products, services, pricing, competition, and market trends.
Coordinate resources, schedule calls, book travel, and manage the territory budget.
Maintain accurate customer interaction records and report expenses promptly.

What you’ll need

Post-secondary qualification in biological sciences, business, or veterinary technology.
Sales experience required.
Management experience preferred.
Strong leadership and relationship-building abilities.
Excellent planning, organization, and communication skills, both written and verbal.
Skilled in consultative (solution) selling techniques.
Comprehensive understanding of veterinary hospital operations, including laboratory and clinical procedures, practice administration, staff training, and workflow.
Proficient in interpreting scientific and medical information.
Strong computer and technical skills.
Ideally located in the Surrey/Langley/Abbotsford/Chilliwack area.

Comp & perks