Diagnostic Account Manager

. Manage a territory of diagnostic customers, emphasizing best-in-class in-clinic lab installations and utilization aligned with clinical guidelines.

Posted 10/7/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$73,000 - CA$86,000 per yearWebsite

Key responsibilities & impact

Manage a territory of diagnostic customers, emphasizing best-in-class in-clinic lab installations and utilization aligned with clinical guidelines.
Enhance the post-sale customer experience.
Oversee installation, set-up, and connectivity of diagnostic devices and online platforms.
Provide technical support and facilitate customer onboarding.
Conduct cyclical customer touchpoints for clinic training and education on diagnostic solution usage, maintenance, and clinical benefits.
Manage customer needs through regular on-site and remote check-ins.
Deliver technical support, troubleshooting, training, and education.
Upsell and cross-sell products, identify leads, and collaborate with team members.
Install and set up diagnostic devices, routers, network switch connections, Practice Management Software connectivity, and online platforms.
Coordinate resources, schedule calls, book travel, and manage the territory budget.
Maintain customer interaction records and report expenses promptly.

What you’ll need

Post-secondary qualification in biological sciences, business, or veterinary technology.
Sales experience required.
Strong leadership and relationship-building abilities.
Excellent planning, organization, and communication skills, both written and verbal.
Skilled in consultative (solution) selling techniques.
Comprehensive understanding of veterinary hospital operations, including laboratory and clinical procedures, practice administration, staff training, and workflow.
Proficient in interpreting scientific and medical information.
Strong computer and technical skills.

Comp & perks