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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in veterinary diagnostics product support, customer onboarding, and workflow improvement within veterinary clinics and academic settings. Proficient in utilizing diagnostic products and tools to enhance customer satisfaction and operational efficiency.
Highest-signal resume keywords
Veterinary Diagnostics Product SupportCustomer OnboardingAnalytical MindsetFluency in English and SpanishKnowledge of Diagnostic Products
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Veterinary TerminologyBasic Computer SkillsMicrosoft OfficeExcelAdobeCritical ThinkingPresentation SkillsAbility to Lift 60 lbsClinical Setting ExperienceTime Management
Soft Skills
Organizational SkillsPrioritization SkillsMultitaskingIndependent Work
Tools & Technologies
FASTDxPoint-of-Care DiagnosticsZoetis DX/Virtual Lab
Certifications & Qualifications
Associate’s DegreeBachelor’s Degree PreferredValid Driver’s License
Industry Keywords
Animal Health MarketVeterinary ClinicsLaboratory ResearchCustomer SatisfactionWorkflow Improvements
About the role
Key responsibilities & impact- Provide onsite support to veterinary clinics, laboratory research, and veterinary academic settings
- Support the overall business health and customer satisfaction of assigned territories
- Assist with implementation, training, operation, applications, and problem resolution for veterinary diagnostics products
- Deliver post-sale product installation support and validation
- Lead applications and operations training to accelerate adoption and reduce time-to-value
- Execute customer onboardings across point-of-care diagnostics, Zoetis DX/Virtual Lab, and reference lab offerings
- Support structured onboarding journeys, including a 100-day onboarding cadence where applicable
- Identify and resolve workflow pain points and implement workflow improvements
- Respond to onsite technical support requests and coordinate escalations for complex system issues
- Use territory and time-management tools such as FASTDx to optimize account coverage
- Drive utilization of consumables and services through consultative training and value-based recommendations
- Generate and route qualified leads for point-of-care analyzers and reference lab opportunities
- Tailor messaging to customer needs and business objectives while identifying selling opportunities
- Collaborate with field partners on customer retention, corporate initiatives, specialty initiatives, and quarterly projects
- Work with the Area Business Manager and Diagnostic Solutions Consultant to provide team-based customer service
- Identify and report opportunities for additional analyzers and new customer opportunities through referrals
Requirements
What you’ll need- Basic computer skills, including Microsoft Office, Excel, and Adobe
- Knowledge of diagnostic products, instrumentation, and clinic processes
- Analytical mindset and demonstrable critical thinking skills
- Availability and willingness to travel up to 90% of the work week within the territory
- Deep understanding of the Puerto Rico animal health market
- Regular travel to multiple locations within the Puerto Rico territory
- Ability to attend initial training in Union City, California and Parsippany, New Jersey
- Availability for out-of-state national, regional, and sales training meetings
- Ability to safely lift and move 60 lbs.
- Fluency in English and Spanish
- Veterinary terminology/science expertise
- Presentation skills and ability to transport, set up, and demonstrate equipment
- Organizational, prioritization, and time management skills
- Ability to multitask and work independently
- Associate’s degree required; Bachelor’s degree preferred, or equivalent experience
- At least one year of experience working in a clinical setting
- Valid driver’s license, clean driving record, and auto insurance
- Authorization to work in the United States; sponsorship is discretionary and must be disclosed if required
Benefits
Comp & perks- Full-time employment
- Regular employment status
- Equal opportunity employment
- Reasonable accommodations available for individuals with disabilities