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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in veterinary diagnostics and customer support, with a strong focus on improving clinic workflows and customer satisfaction. Proficient in training and technical support for veterinary products, with a solid understanding of veterinary terminology and clinical processes.
Highest-signal resume keywords
Veterinary Diagnostics ExpertiseCustomer Support ManagementTraining and Presentation SkillsAnalytical MindsetVeterinary Technician Credential
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Veterinary TerminologyDiagnostic Products KnowledgeClinical Workflow DevelopmentTechnical TroubleshootingMicrosoft OfficeExcelAdobeProblem ResolutionProduct InstallationApplications Training
Soft Skills
Critical ThinkingFlexibilityCollaborationCustomer EngagementCommunication
Certifications & Qualifications
Associate's DegreeBachelor's DegreeVeterinary Technician Credential
Industry Keywords
Veterinary ClinicsLaboratory ResearchCustomer SatisfactionAnimal Disease StatesOnsite SupportProduct AdoptionTravel RequirementsCustomer Visit DocumentationDVM EngagementReferral Opportunities
About the role
Key responsibilities & impact- Provide onsite support to veterinary clinics, laboratory research, and veterinary academic settings
- Manage the overall business health and customer satisfaction of assigned territories
- Assist clinics with implementation, training, operation, applications, and problem resolution for veterinary diagnostics products
- Improve diagnostic product utilization, increase adoption, and minimize implementation time
- Identify, quantify, qualify, track, and evaluate clinic pain points
- Develop and implement clinic workflow processes to improve customer experience
- Respond to onsite technical support requests and troubleshoot complex system problems
- Provide formal and informal product guidance, instruction, and training presentations
- Complete post-sale product installation and validation, applications training, and operations training
- Document daily activities and prepare detailed customer visit and satisfaction reports
- Collaborate with the Area Business Manager and Diagnostic Solutions Consultant on customer service
- Engage top customer DVMs and practice managers to expand the product suite in clinics
- Identify and report opportunities for additional analyzers and new customer opportunities through referrals
Requirements
What you’ll need- At least one year of experience working in a clinical setting
- Associate’s degree required, or equivalent experience; Bachelor’s degree preferred
- Degree from a Veterinary Technology Program preferred
- Credentialed Veterinary Technician preferred
- Basic computer skills, including Microsoft Office, Excel, and Adobe
- Basic knowledge of animal disease states preferred
- Knowledge of diagnostic products, instrumentation, and clinic processes
- Analytical mindset and demonstrable critical thinking skills
- Expertise in veterinary terminology/science
- Presentation skills and ability to transport, set up, and demonstrate equipment quickly and effectively
- Ability to safely lift and move 60 lbs
- Availability and willingness to travel up to 90% of the work week in the territory
- Flexibility to accommodate customer visit requests
- Valid driver’s license, clean driving record, and auto insurance
- Ability to work standard business hours, Monday through Friday
- All applicants must possess or obtain authorization to work in the US for Zoetis
Benefits
Comp & perks- Healthcare and insurance benefits beginning on day one
- 401K plan with a match and profit-sharing contribution from Zoetis
- 4 weeks of vacation
- Short-term incentive compensation
- Long-term incentives
- Reasonable accommodations for individuals with disabilities