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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in veterinary diagnostics and clinical processes, with strong analytical and critical thinking skills to improve product utilization and customer satisfaction. Capable of providing training and technical support while managing customer relationships effectively.
Highest-signal resume keywords
Veterinary Diagnostics ExpertiseClinical Setting ExperiencePresentation SkillsAnalytical MindsetVeterinary Technician Credential
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Diagnostic Products KnowledgeAnimal Disease States KnowledgeMicrosoft OfficeExcelAdobeTechnical TroubleshootingWorkflow Process ImplementationPost-Sale Product InstallationCustomer Visit ReportingEquipment Demonstration
Soft Skills
Organizational SkillsTime Management SkillsCritical Thinking SkillsFlexibilityMulti-Tasking Ability
Certifications & Qualifications
Associate's DegreeBachelor's Degree PreferredVeterinary Technology Program Degree PreferredCredentialed Veterinary Technician Preferred
Industry Keywords
Veterinary ClinicsLaboratory ResearchVeterinary Academic SettingsCustomer SatisfactionTerritory ManagementDVM EngagementAnalyzersOut-of-State TravelClean Driving RecordAuthorization to Work in the US
About the role
Key responsibilities & impact- Provide onsite support to veterinary clinics, laboratory research, and veterinary academic settings
- Support implementation, training, operation, applications, and problem resolution for veterinary diagnostics products
- Manage the business health and customer satisfaction of assigned territories
- Improve diagnostic product utilization, adoption, and implementation timelines
- Identify, quantify, qualify, track, and evaluate clinic pain points
- Facilitate, develop, design, and implement clinic workflow processes
- Respond to onsite technical support requests and troubleshoot complex system problems
- Provide formal and informal product guidance, instruction, and training presentations
- Complete post-sale product installation and validation, applications training, and operations training
- Document daily activities and prepare detailed customer-visit reports, including satisfaction information
- Collaborate with the Area Business Manager and Diagnostic Solutions Consultant
- Engage top customer DVMs and practice managers to expand product-line adoption
- Identify and report opportunities for additional analyzers and new customer opportunities through referrals
- Attend initial training in Union City, California and Parsippany, New Jersey, plus national and regional meetings requiring out-of-state travel
Requirements
What you’ll need- At least one year of experience working in a clinical setting
- Basic computer skills, including Microsoft Office, Excel, and Adobe
- Basic knowledge of animal disease states preferred
- Knowledge of diagnostic products, instrumentation, and clinic processes
- Analytical mindset and demonstrable critical thinking skills
- Availability and willingness to travel up to 90% of the work week in the territory
- Flexibility to accommodate customer visit requests
- Associate’s degree required; Bachelor’s degree preferred or equivalent experience
- Degree from a Veterinary Technology Program preferred
- Credentialed Veterinary Technician preferred
- Expertise in veterinary terminology/science
- Presentation skills and ability to transport, set up, and demonstrate equipment
- Organizational, prioritization, and time management skills
- Ability to multi-task and work independently
- Valid driver’s license, clean driving record, and auto insurance
- Ability to safely lift and move 60 lbs
- Authorization to work in the US for Zoetis; sponsorship subject to Zoetis discretion
Benefits
Comp & perks- Short-term incentive compensation
- Long-term incentives
- Healthcare and insurance benefits beginning on day one
- 401K plan with a match and profit-sharing contribution from Zoetis
- 4 weeks of vacation