Field Service Specialist

Zoetis

. Manage the Hatchery Inovo Process for Zoetis through execution of Best-in-Class Customer Service Programs .

Posted 9/23/2026full-timeRemote • Virginia • United StatesJunior💰 $130,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the Hatchery Inovo Process and providing electrical/mechanical support in poultry hatcheries. Proficient in customer service, preventive maintenance, and effective communication with diverse stakeholders.

Highest-signal resume keywords

Hatchery Inovo Process ManagementElectrical/Mechanical SupportPreventive MaintenanceBilingual (English/Spanish)Zoetis Operator Training Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electrical Schematics UnderstandingMechanical AptitudePreventive Maintenance ExecutionEmergency RepairsBasic Computer Skills (Word, Excel, Outlook)

Soft Skills

Effective CommunicationOrganizational SkillsCritical ThinkingSelf-MotivatorInitiative

Tools & Technologies

Zoetis FieldAware System

Industry Keywords

Poultry ScienceCustomer Service ProgramsSafety ProceduresOn-Call SupportOvernight Travel

About the role

Key responsibilities & impact

Manage the Hatchery Inovo Process for Zoetis through execution of Best-in-Class Customer Service Programs
Perform preventive maintenance on electrical/mechanical equipment in poultry hatcheries
Perform emergency repairs at customer locations as needed
Perform scheduled Preventive Maintenance on all assigned Biodevices
Provide electrical/mechanical support and perform emergency repairs
Understand and follow Electrical Schematics
Participate in Territory After Hours Support and Repairs
Communicate with assigned hatcheries
Complete relevant reporting forms and procedures, including scheduling visits, customer site contacts, parts usage priorities, site cart management, certification program, vehicle, and equipment maintenance
Manage the Hatchery Inovo Process for 3–5 hatcheries in an assigned territory
Manage the Zoetis Operator Training Program for 25+ customer employees
Facilitate vaccine and sanitation preparation for all Zoetis Devices
Support and conduct the Zoetis Process Evaluation Program
Collect and report important information within the Zoetis FieldAware System
Follow all safety/precautionary procedures
Maintain regular communication with supervisor
Perform other duties as assigned

Requirements

What you’ll need

Associates degree in Electro/Mechanical Systems or related curriculum and/or a bachelor’s degree in poultry science or related field from an accredited institution
Experience may be considered in lieu of educational requirement
Normally requires 1 - 5 years of related experience
Bilingual (English/Spanish) preferred
Proven Mechanical Aptitude
Proficient organizational skills
Self-motivator and self-starter
Strong critical thinking problem solving, judgment, and initiative
Effective communication skills are necessary to interact directly with multiple levels of customer management
Basic computer skills using Word / Excel / and Outlook
Available for unsocial work hours due to On-Call work beyond 40-hour work week
Lift more than 25 pounds
Periodic Overnight Travel Required
All applicants must possess or obtain authorization to work in the US for Zoetis

Benefits

Comp & perks

Short-term incentive compensation
Long-term incentives
Healthcare and insurance benefits beginning on day one
401K plan with a match and profit-sharing contribution from Zoetis
4 weeks of vacation