Field Service Specialist

Zoetis

. Manage the Hatchery Inovo Process for Zoetis in an assigned territory of 3–5 hatcheries .

Posted 10/7/2026full-timeRemote • South Carolina • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing hatchery processes and providing electrical/mechanical support, with strong communication skills for effective interaction with customer management. Proficient in training and evaluating personnel while adhering to safety and operational procedures.

Highest-signal resume keywords

Electro/Mechanical SystemsField Service Technician ExperienceBilingual (English/Spanish)Organizational SkillsCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Preventive MaintenanceElectrical SchematicsMechanical AptitudeVaccine PreparationSanitation PreparationFieldAware SystemComputer Skills (Word, Excel, Outlook)Customer ReportingSite Cart ManagementParts Usage Prioritization

Soft Skills

Effective CommunicationProblem-SolvingJudgmentInitiative

Industry Keywords

Hatchery Inovo ProcessZoetis Operator Training ProgramAfter-Hours SupportSafety ProceduresPoultry Science

About the role

Key responsibilities & impact

Manage the Hatchery Inovo Process for Zoetis in an assigned territory of 3–5 hatcheries
Perform scheduled preventive maintenance on assigned Biodevices
Provide electrical/mechanical support and perform emergency repairs at customer locations
Understand and follow electrical schematics
Participate in territory after-hours support and repairs
Serve as Zoetis Field Service Technician responsible for communication with assigned hatcheries
Complete reporting forms and procedures, including scheduling visits, customer site contacts, parts usage priorities, site cart management, certification program, vehicle, and equipment maintenance
Manage the Zoetis Operator Training Program for 25+ customer employees
Facilitate vaccine and sanitation preparation for all Zoetis Devices
Support and conduct the Zoetis Process Evaluation Program
Collect and report important information in the Zoetis FieldAware System
Follow all safety and precautionary procedures
Communicate regularly with the supervisor
Perform other duties as assigned

Requirements

What you’ll need

Associate degree in Electro/Mechanical Systems or related curriculum and/or bachelor’s degree in poultry science or related field from an accredited institution
Experience may be considered in lieu of educational requirement
Normally requires 1–5 years of related experience
Bilingual (English/Spanish) preferred
Proven mechanical aptitude
Proficient organizational skills
Strong critical thinking, problem-solving, judgment, and initiative
Effective communication skills to interact directly with multiple levels of customer management
Basic computer skills using Word, Excel, and Outlook
Ability to participate in territory after-hours support and repairs
Ability to work unsocial hours, including weeknights, weekends, and holidays
Ability to lift more than 25 pounds
Periodic overnight travel
Must possess or obtain authorization to work in the US for Zoetis

Benefits

Comp & perks

Full-time regular employment
Periodic overnight travel required as part of the role
Zoetis offers reasonable accommodations for individuals with disabilities