Internal Medicine Consultant – Global Clinical Consultation Service

Zoetis

. Consult virtually with Zoetis Diagnostics customers via phone, email, and video regarding clinical case management .

Posted 11/9/2026full-timeRemote • United StatesMid-LevelSenior💰 $130,000 - $190,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in clinical case management and laboratory-result interpretation, with a strong commitment to service and relationship-building. Proficient in optimizing consultation platforms and collaborating with global teams to enhance customer support.

Highest-signal resume keywords

ACVIM DiplomaClinical Case ManagementLaboratory-Result InterpretationProfessional Working Proficiency in English5+ Years Relevant Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Analytic AbilitiesProblem-SolvingTask PrioritizationMicrosoft OfficeConsultation Case Management

Soft Skills

Organizational SkillsInterpersonal SkillsTeam-Player SkillsProfessional PresenceCommunication Skills

Tools & Technologies

Consultation Platforms

Certifications & Qualifications

ACVIM DiplomaECVIM DiplomaRCVS Diploma

Industry Keywords

Small Animal Internal MedicineCustomer SupportKOLsService ImprovementsPerformance Standards

About the role

Key responsibilities & impact

Consult virtually with Zoetis Diagnostics customers via phone, email, and video regarding clinical case management
Assist customers with laboratory-result interpretation, next diagnostic steps, and ongoing case management
Complete assigned consultation cases during appointment times, not exceeding 40 hours per week
Work alongside boarded specialists to advise customers in global markets
Partner with global diagnostic customer support and technical support teams
Help optimize the platform used to request, perform, and complete consultations
Foster collaborative relationships with Zoetis colleagues, customers, and KOLs
Facilitate continuing education and mentorship opportunities
Participate in improvement initiatives and other projects
Identify and implement service improvements and resolve problems
Meet performance standards for case volume, turnaround time, report quality, professionalism, communication, policy compliance, and Zoetis Core Beliefs

Requirements

What you’ll need

ACVIM, ECVIM or RCVS Diploma in Small Animal Internal Medicine; board-eligible applicants will also be considered
5+ years relevant industry experience
Excellent organizational and interpersonal skills
Effective team-player skills
Professional presence
Excellent verbal and written communication skills
Strong analytic and problem-solving abilities
Strong commitment to service
Strong relationship-building skills
Ability to prioritize tasks and projects and work at a fast pace while maintaining high quality
Experience with Microsoft Office and other basic computer skills
Ability to work from a computer for extended hours
Professional working proficiency in English
Professional working proficiency in German, French, or another European language is desirable

Benefits

Comp & perks

Short-term incentive compensation
Long-term incentives
Healthcare and insurance benefits beginning on day one
401K plan with a match and profit-sharing contribution from Zoetis
4 weeks of vacation
Continuing education and mentorship opportunities