Technical Service Representative I

Zoetis

. Provide regional technical and biological support for Zoetis poultry vaccine application business in broiler, broiler/breeder, turkey, and layer hatcheries in the United States .

Posted 10/30/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in poultry science and hatchery operations, providing technical and biological support for vaccination processes while effectively communicating with customers and managing trials. Proficient in utilizing data for operational improvements and training on vaccination devices.

Highest-signal resume keywords

Poultry Science DegreeHatchery Operations ExperienceIn Ovo Vaccination TrainingMicrosoft Office ProficiencyBilingual (English and Spanish)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Biological Knowledge of Hatchery OperationsDevice Training on Vaccination TechniquesData Monitoring and AnalysisTrial ManagementMicrobial EvaluationsPost-Hatch NecropsyEgg Crack AssessmentsCell Viability StudiesOperational Improvement PlanningPublic Speaking

Soft Skills

Exceptional Verbal CommunicationWritten Communication SkillsTime ManagementSelf-MotivationCustomer Support

Tools & Technologies

Embrex InovojectVaccination DevicesMicrosoft OutlookMicrosoft PowerPointMicrosoft ExcelMicrosoft Word

Industry Keywords

Poultry Vaccine ApplicationBroiler HatcheriesLayer HatcheriesTurkey HatcheriesField Working EnvironmentsCustomer-derived FeedbackValue-added ServicesOperational SuccessTerritory ManagementUS Sales & Service

About the role

Key responsibilities & impact

Provide regional technical and biological support for Zoetis poultry vaccine application business in broiler, broiler/breeder, turkey, and layer hatcheries in the United States
Provide primary customer support to poultry companies using Embrex Inovoject in ovo vaccination devices
Provide device training on operation and technique
Monitor operations and device data
Measure vaccination devices and supporting processes
Provide detailed feedback to ensure internal and external customers operate at peak efficacy
Oversee execution and integrity of in ovo vaccination processes within an assigned territory
Respond to customer needs using value-added services, including training, embryo staging, microbial evaluations, post-hatch necropsy, egg crack assessments, site-of-injection studies, and cell viability studies
Use available data and territory information to develop improvement plans for operational success
Provide regular customer-derived feedback and evaluate services and client/vendor information for US Sales & Service management
Initiate changes where appropriate
Support other Zoetis products and species as required

Requirements

What you’ll need

Minimum of a bachelor's degree in Poultry Science, Animal Science or related field
4 years' experience in a hatchery or related field
Exceptional verbal and written communication skills
Ability to present and comfortable with public speaking in small crowds and one-on-one conversations
Ability to efficiently manage time
Ability to work independently and be self-motivated
Ability to manage trials and the supporting data and communicate findings
Applied biological knowledge of hatchery operations
Effectively utilize a computer and Microsoft Office programs (Outlook, PowerPoint, Excel, Word)
Ability to present to large customer groups or at conferences
Ability to travel >60% primarily in the U.S.
Ability to operate in field working environments, including poultry hatcheries, feed mills, grow-out, and home office conditions
Position location should be in general proximity to hatcheries and poultry production
Available for unsocial work hours
Required to lift more than 25 pounds
All applicants must possess or obtain authorization to work in the US for Zoetis
Bilingual (English and Spanish) preferred but not required
Graduate degree is not required but would be well utilized

Benefits

Comp & perks

Home office working conditions
Equal opportunity employment
Reasonable accommodations for individuals with disabilities