Asset Recovery Coordinator

ZOLL Medical Corporation

. Field inbound calls from internal and external customers to complete the End of Use process .

Posted 9/15/2026full-timePittsburgh • Pennsylvania • United StatesJuniorMid-Level💰 $18 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to manage equipment returns efficiently while coordinating with stakeholders. Proficient in MS 365 and capable of navigating challenging conversations in both English and Spanish.

Highest-signal resume keywords

Customer Service SkillsMS 365 ProficiencyBilingual (English and Spanish)Detail-OrientedAbility to Multi-Task

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationSelf-MotivatedOrganizational SkillsAbility to Prioritize

Certifications & Qualifications

High School Diploma

Industry Keywords

Equipment ReturnsRMA CreationReturn Orders ManagementCustomer Call ReportsPatient Agreements

About the role

Key responsibilities & impact

Field inbound calls from internal and external customers to complete the End of Use process
Complete outbound calls to customers regarding status of LifeVest and/or HFMS and AMS use
Drive efforts to ensure the timely return of equipment
Create RMAs and open Return Orders to track serialized equipment
Facilitate equipment returns to ZOLL, including scheduling UPS pickups or arranging field representative pickups
Review Customer Call Reports, Patient Agreements, and other documentation for contact information
Provide accurate and prompt customer service
Coordinate with key stakeholders to ensure timely equipment returns
Manage Return Orders within established parameters
Navigate and manage difficult conversations
Contact patients and field sales team members to relay or obtain information and documentation
Perform other duties assigned by Management

Requirements

What you’ll need

High School Diploma required
2+ years demonstrated computer skills with strong MS 365 experience required
2+ years demonstrated strong customer service skills required
Bi-lingual skillset (English and Spanish) preferred
Ability to multi-task and work in a fast-paced environment
Detail-oriented
Excellent verbal and written communication skills
Ability to work in team or individual environment
Able to organize, prioritize, and manage daily workload
Self-motivated with a desire to succeed
Ability to meet the stated physical demands, including frequent repetitive motions

Benefits

Comp & perks

Comprehensive benefits plans
Hybrid work arrangement