Associate Director, Customer Success

ZOLL Medical Corporation

. Lead the post-sale customer experience for ZOLL Itamar solutions, primarily WatchPAT programs and IDTF-related workflows .

Posted 11/2/2026full-timeRemote • United StatesSenior💰 $150,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management, implementation strategies, and operational optimization within healthcare environments. Proficient in leading complex projects, developing training materials, and fostering stakeholder relationships to enhance customer outcomes and satisfaction.

Highest-signal resume keywords

Customer Success ManagementImplementation StrategiesHealthcare OperationsClinical Credentials (RN, NP, PT)Project Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Training DesignData AnalysisOperational OptimizationProgram ManagementStakeholder CoordinationImplementation PlanningPerformance MonitoringChange ManagementUtilization StrategiesContinuous Improvement

Soft Skills

Executive CommunicationRelationship ManagementInterpersonal SkillsStrategic ThinkingOrganizational Skills

Tools & Technologies

Microsoft Office (Word, Excel, PowerPoint)

Certifications & Qualifications

Bachelor's DegreeClinical Credentials (RN, NP, PT)

Industry Keywords

Healthcare AdministrationCardiologySleep DiagnosticsDigital HealthMedical DevicesIDTFComplex Healthcare EnvironmentsCustomer EngagementAccount ManagementCross-Functional Coordination

About the role

Key responsibilities & impact

Lead the post-sale customer experience for ZOLL Itamar solutions, primarily WatchPAT programs and IDTF-related workflows
Own customer success performance, onboarding quality, adoption, utilization, optimization, issue resolution, and ongoing value realization
Serve as the subject matter expert for WatchPAT program implementation and IDTF-related workflows
Partner with Area Business Directors, Sales, Clinical Sales Specialists, Operations, Digital Health, external vendors, and customer stakeholders
Lead customer onboarding, training, and change-management efforts across hospital and physician-office settings
Assess customer requirements, workflows, and operational barriers and create tailored implementation plans
Drive utilization and retention through proactive engagement, education, account reviews, and coordinated action plans
Monitor customer health, implementation progress, and regional performance trends; identify risks and lead issue resolution
Develop playbooks, tools, training materials, and best practices to improve consistency and scalability
Capture customer feedback and performance insights for continuous improvement and program strategy
Lead internal strategic projects improving customer outcomes, operational performance, and cross-functional alignment
Operate as an individual-contributor leader reporting to the Vice President of Strategic Programs

Requirements

What you’ll need

Bachelor’s degree required; degree in healthcare administration, business, life sciences, or a related field preferred
7+ years of experience in customer success, implementation, account management, program management, clinical program leadership, or healthcare operations
Experience working with hospitals, health systems, physician offices, IDTFs, or similarly complex healthcare environments
Clinical credentials such as RN, NP, or PT, or meaningful clinical/operational healthcare experience
Experience in cardiology, sleep diagnostics, digital health, medical devices, or other clinically oriented healthcare solutions
Experience designing and delivering customer training using in-person, virtual, or web-based instructional methods
Demonstrated success leading complex implementations or post-sale customer programs involving multiple stakeholders, regional field teams, and cross-functional coordination
Strong executive communication, presentation, and relationship-management skills
Excellent analytical, organizational, and project-management skills
Proficiency with Microsoft Office products, including Word, Excel, and PowerPoint
Demonstrated ability to lead through ambiguity, build scalable processes, improve adoption across a growing customer base, and drive results through influence rather than formal authority
Strategic thinking, strong business judgment, and a customer-first mindset
Ability to synthesize customer needs, operational realities, and commercial objectives into practical action plans
Strong interpersonal skills and effectiveness in customer-facing settings
Ability to navigate complex environments, coordinate across multiple stakeholders, and manage competing priorities
Commitment to continuous improvement and delivering measurable value
Up to 60% travel, including overnight travel
Ability to meet the stated physical demands of the role

Benefits

Comp & perks

Annual bonus in accordance with the company's bonus plan
Comprehensive benefits plans
Remote work arrangement
Reasonable accommodations in compliance with the Americans with Disabilities Act of 1990