Clinical Support Representative

ZOLL Medical Corporation

. Educate ZOLL customers and staff on Medical Order requirements and partner with the MORe Team .

Posted 11/9/2026full-timeAmarillo • Texas • United StatesMid-LevelSenior💰 $85,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong clinical acumen and the ability to influence clinical decision-making while managing relationships with hospital accounts. Proficient in Medical Order processing, EMR/HL7 integration, and providing education to healthcare providers and staff.

Highest-signal resume keywords

Clinical Experience Navigating Hospital FlowEMR/HL7 Order IdentificationZOLL Product KnowledgeProficient in MS Office and CRM SystemsHospital/HF/Nursing Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Order ProcessingClinical Data PresentationPatient Care ManagementDocumentation CollectionZPM Clinical Value Utilization

Soft Skills

Effective Team PlayerSuperior Organizational SkillsProblem-Solving MentalityHigh Sense of UrgencyAbility to Work Independently

Tools & Technologies

MS OfficePower BIExcelWordOutlookSalesforce.comDynamics

Certifications & Qualifications

Associate’s Degree or 5+ Years Relevant Experience

Industry Keywords

Cardiology Clinical AcumenTransitions of CarePatient EducationHealthcare Provider InteractionAccount Management

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Educate ZOLL customers and staff on Medical Order requirements and partner with the MORe Team
Identify EMR/HL7 order opportunities and key stakeholders in accounts
Work with Territory Managers to develop EMR/HL7 champions
Partner with HSD for Medical Order process automation
Prioritize patient care, transitions of care, reorder documentation, and end-of-use objectives based on clinical acumen and knowledge of ZOLL devices
Advise providers and staff on the best path forward for patient care
Manage exceptions to reduce DTC and aging exceptions in the defined territory
Apply local payor landscape knowledge to increase paying authorization percentages
Reduce zero revenue by managing TOC and PEI
Identify hospital and office contacts and provide ZPM education
Drive ZPM clinical value and utilization
Partner with Territory Managers on ZPM data reviews for quarterly account business reviews
Manage ancillary ZPM and customer service needs for HFMS/HST
Serve as a regional and area resource for ZPM training
Represent ZOLL consistently with customers in the defined territory
Support daily Medical Order processing and servicing with Territory Managers
Provide support and education when Territory Managers are on PTO or territories are vacant
Lead local tradeshows and account educational opportunities
Provide ZOLL product presentations and resources for account staff onboarding
Work with Marketing on local save awareness through social and local media
Serve as TOZA contact
Own and develop Director-level hospital account relationships across Case Management, Quality, Cath Lab, and Risk

Requirements

What you’ll need

Associate’s degree or 5+ years of relevant internal (ZOLL) experience required
Minimum 3 years hospital/HF/nursing experience required
Clinical experience navigating hospital flow and document collection
Competent and confident provider and patient interaction
Cardiology clinical acumen preferred
Ability to influence clinical decision-making through presentation and discussion of clinical data
Ability to plan proactively and work independently and autonomously while collaborating with others
High sense of urgency and flexibility
Superior organizational skills and ability to multitask
Problem-solving mentality and accountability for tasks end to end
Proficient working knowledge of MS Office, including Power BI, Excel, Word, and Outlook, and CRM systems such as Salesforce.com and Dynamics preferred
Effective team player capable of working independently with strong self-motivation
Ability to work daily in hospitals, doctors’ offices, and other medical establishments within the assigned territory
Approximately 80% travel within a defined geography
Ability to work atypical hours, including evenings and weekends, as business needs require

Benefits

Comp & perks

Comprehensive benefits plans
Reasonable accommodations in compliance with the Americans with Disabilities Act of 1990