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Customer Experience Partner – Hospital & EMS
ZOLL Medical Corporation. Act as a customer liaison and primary customer partner for key Hospital and EMS customers across the United Kingdom .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer relationship management and sales support within the healthcare sector, leveraging analytical skills to drive customer satisfaction and revenue growth. Proficient in utilizing CRM systems like Salesforce to maintain accurate customer data and support commercial operations.
Highest-signal resume keywords
Customer Relationship ManagementSalesforce CRM ProficiencyAnalytical Reporting SkillsExperience in Healthcare IndustryCompliance with Regulatory Requirements
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceSales SupportOrder ManagementData AnalysisReportingMicrosoft ExcelCRM SystemsERP Systems
Soft Skills
Excellent Communication SkillsProfessional EngagementCustomer Retention Initiatives
Tools & Technologies
SalesforceOracle
Industry Keywords
Medical DevicesHealthcareHospitalEMSRegulated Industry
Tech Stack
Tools & technologiesERPOracle
About the role
Key responsibilities & impact- Act as a customer liaison and primary customer partner for key Hospital and EMS customers across the United Kingdom
- Serve as the primary sales and customer support contact
- Deliver a concierge-style customer experience through responsive and professional engagement
- Handle inbound calls, emails, and enquiries regarding orders, deliveries, product availability, and account support
- Communicate order status, shipment information, delays, and resolution timelines
- Coordinate with Sales, Customer Service, Supply Chain, Logistics, and Finance teams
- Prepare and maintain monthly customer order reports and commercial performance summaries
- Analyse ordering patterns, sales trends, and customer activity to identify growth opportunities and improvements
- Support the German Hospital and EMS sales team with order management, account administration, and sales follow-up activities where appropriate
- Maintain accurate customer and sales data in Salesforce CRM
- Assist with customer retention and satisfaction initiatives
- Identify internal process and customer experience improvements
- Support revenue growth initiatives through proactive customer engagement and commercial insight
- Ensure compliance with company policies, quality standards, and applicable regulatory requirements
Requirements
What you’ll need- Minimum 2–4 years of experience in partnering with customers, customer service, sales support, or commercial operations
- Experience working within medical devices, healthcare, hospital, EMS, or a regulated industry preferred
- Proven experience managing customer relationships and supporting commercial sales activities
- Experience with CRM and ERP systems required
- Experience with Salesforce and Oracle preferred
- Strong analytical and reporting experience
- Proficiency with Microsoft Excel
- Excellent verbal and written communication skills
- Ability to ensure compliance with company policies, quality standards, and applicable regulatory requirements
Benefits
Comp & perks- Travel 20% with occasional visits to the Runcorn HQ