Field Technician

ZOLL Medical Corporation

. Provide guidance and support to field on-site and preventive-maintenance technicians .

Posted 11/11/2026full-timeSyracuse • New York • United StatesMid-LevelSenior💰 $25 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in onsite product support, preventive maintenance, and customer service, with a strong emphasis on troubleshooting and software upgrades. Proficient in managing logistics and maintaining service activity information while ensuring effective communication with customers and team members.

Highest-signal resume keywords

Technical DegreeOnsite Product SupportPreventive MaintenanceExcellent Communication SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Onsite TroubleshootingSoftware UpgradesLogistics ManagementService Activity DocumentationCustomer Support

Soft Skills

Organizational SkillsAbility to Work IndependentlyAbility to Meet Objectives

Certifications & Qualifications

Valid Driver's LicenseCredit Card in Good Standing

Industry Keywords

Field SupportPreventive MaintenanceCustomer AccountsZOLL Related ProductsTravel Requirements

About the role

Key responsibilities & impact

Provide guidance and support to field on-site and preventive-maintenance technicians
Perform onsite product support for assigned customer accounts
Handle logistics, deployments, onsite product troubleshooting, preventive maintenance, and software upgrades
Manage software distribution and EDHR updates
Staff the department
Support customers onsite, by telephone, and through field technicians
Assist customers with equipment application
Escalate customer issues to the Service Manager and CQA Account Manager
Troubleshoot onsite and document activity with ZOLL Technical Support
Perform onsite preventive maintenance
Deploy to other regional customers as directed
Maintain customer-specific service activity information
Report monthly department metrics for onsite coverage and preventive-maintenance performance
Provide requested software upgrades
Complete assigned special projects

Requirements

What you’ll need

Technical Degree (2 year minimum) or equivalent work experience required
Prior work experience interfacing with external customers preferred
Valid driver’s license required
Credit card in good standing for expenses related to travel required
Excellent verbal & written communication skills
Ability to meet objectives
Ability to work independently
Organizational skills
Experience with computers and Microsoft Office
Must train yearly, a minimum of 40 hours in ZOLL related products and maintain proficiency
Up to 90% travel required depending on business needs
Must not require current or future ZOLL immigration sponsorship

Benefits

Comp & perks

Comprehensive benefits plans
Travel expense coverage via company-related credit card