Patient Pay Collections Specialist

ZOLL Medical Corporation

. Utilize current workflow process, master patient pay accounts receivables reports and billing system to identify claims that are past timely payment .

Posted 11/3/2026full-timeRemote • United StatesJuniorMid-Level💰 $22 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in medical collections and patient account management, with a strong focus on effective communication and customer service. Proficient in handling multiple tasks under strict deadlines while ensuring accurate payment collection and resolution of patient grievances.

Highest-signal resume keywords

Medical Collections ExperienceCall Center ExperienceMicrosoft Office ProficiencyStrong Communication SkillsBilingual (Spanish) Preferred

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Pay Accounts ReceivablesClaims IdentificationPayment Plan TrackingCollections ExpertisePayment CollectionExcel Intermediate Knowledge

Soft Skills

Customer ServiceProblem ResolutionMultitaskingRespectful Communication

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

MedicareMedicaidThird-Party Commercial InsurancePatient GrievancesOutstanding Payments

About the role

Key responsibilities & impact

Utilize current workflow process, master patient pay accounts receivables reports and billing system to identify claims that are past timely payment
Utilize collections expertise to identify and escalate patient grievances to management
Make collection phone calls on past-due accounts, targeting outstanding payments regarding 90-plus-day-old accounts
Ensure payment plan tracking documents are updated daily
Serve as a customer service point of contact for inbound calls routed to the department
Resolve patient account issues in a respectful and timely manner
Collect correct payments from patients while minimizing patient complaints

Requirements

What you’ll need

High School Diploma or equivalent required
2+ years’ experience in medical collections or 3+ years within a call center environment required
Experience working with all payer types to include Medicare, Medicaid, and third-party commercial insurance companies preferred
Ability to handle multiple tasks simultaneously under strict deadlines
Working knowledge of Microsoft Office with an intermediate knowledge of Excel
Strong written and oral communication skills
Spanish-speaking candidates with strong written and verbal communication skills are preferred
Ability to sit and talk or hear regularly; occasionally stand, walk, reach, and lift or move up to 25 pounds