Renewal Specialist, Services Sales – APAC

Zone & Co

. Own and manage a defined renewal book of business across global customer accounts, serving as the primary point of contact for all renewal activities .

Posted 11/4/2026full-timeRemote • AustraliaJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer renewals and executing strategies to mitigate churn in a SaaS or fintech environment. Proficient in utilizing CRM systems and reporting frameworks to track key metrics and enhance customer engagement.

Highest-signal resume keywords

Renewals ManagementChurn Risk MitigationSalesforce ProficiencyCommercial AcumenCustomer Success Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Renewal Proposal DeliveryChurn Rate TrackingForecasting RenewalsCustomer Segmentation StrategiesContract Negotiation

Soft Skills

Excellent Communication SkillsStrong OrganizationTime ManagementCollaborative ApproachAttention to Detail

Tools & Technologies

SalesforceCPQ ToolsDocuSignContract Management Systems

Industry Keywords

SaaSFintechRecurring Revenue MetricsARRMRRNRR

About the role

Key responsibilities & impact

Own and manage a defined renewal book of business across global customer accounts, serving as the primary point of contact for all renewal activities
Apply customer segmentation strategies to prioritize engagement and personalize outreach, executing against a renewal calendar
Conduct pre-renewal usage and health reviews with Customer Success
Deliver renewal proposals and negotiate commercial terms within established parameters
Identify opportunities for early renewals, multi-year commitments, and upsell
Address churn risks through outreach and escalation and respond to customer concerns and objections
Monitor churn trends and partner with leadership on mitigation strategies
Collaborate with Legal and Finance on contract execution, data accuracy, and audit-ready documentation
Manage post-renewal handoff for continuity of service delivery and customer experience
Forecast renewals, participate in forecast calls, and contribute to revenue planning and retention targets
Maintain precise CRM records
Track and report retention rate, churn rate, and renewal cycle time
Support pricing transitions, commercial policy changes, and packaging updates
Partner with Revenue Operations on process improvement, automation, renewal playbooks, and best practices
Surface product and service feedback to relevant teams
Support onboarding of new team members by sharing process knowledge

Requirements

What you’ll need

1–2+ years of experience in renewals, customer success, account management, or services sales
Demonstrated success managing renewals at scale in a SaaS or fintech environment
Strong commercial acumen, with the ability to lead customer conversations around value, usage, and pricing
Experience managing churn risk and executing save or win-back strategies
Familiarity with recurring revenue metrics (ARR, MRR, churn, NRR) and reporting frameworks
Proficiency in Salesforce, CPQ tools, DocuSign, and other contract management systems
Excellent written and verbal communication skills with a customer-first mindset
Strong organization, time management, and attention to detail, with a deadline-oriented approach
A collaborative approach to working across functions and global time zones
Bachelor’s degree or equivalent experience preferred

Benefits

Comp & perks

Fully remote, global team
High-trust flexibility and autonomy
Professional development and control over professional evolution
Equal Opportunity Employer committed to a diverse, equitable, and inclusive workplace
Fixed-Term or Permanent Contract based on country of residence for non-US jurisdictions
Statutory entitlements according to country of residence for non-US jurisdictions