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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Key Account Management and Strategic Account Management, with a strong focus on customer retention, revenue growth, and margin improvement. Proven ability to build relationships with senior stakeholders and manage complex customer accounts effectively.
Highest-signal resume keywords
Key Account ManagementStrategic Account ManagementCustomer Relationship ManagementCommercial CapabilityNegotiation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account PlanningPricingForecastingContract DiscussionsCustomer InsightsMarket AnalysisGrowth Opportunity IdentificationProduct QualificationCommercialisation ActivitiesComplex Issue Resolution
Soft Skills
Relationship BuildingOrganisational SkillsAttention to DetailCollaborationProfessionalism
Certifications & Qualifications
Degree Qualification
Industry Keywords
ManufacturingMaterialsTechnicalIndustrialAutomotiveMedicalIndustrial Packaging
About the role
Key responsibilities & impact- Own and develop a portfolio of large, complex and strategically important customer accounts across North America
- Build trusted relationships with customer stakeholders at multiple levels as the primary commercial contact
- Create and implement strategic account plans supporting customer retention, revenue growth and margin improvement
- Lead commercial discussions around pricing, contracts, forecasts, supply requirements and business planning
- Develop understanding of customer organisations, applications, priorities, programmes and future opportunities
- Maintain customer engagement through site visits, reviews and account management activities
- Coordinate with technical, operations, supply chain, customer service and product teams
- Champion customer needs internally and ensure actions are delivered effectively
- Support product qualification, development and commercialisation activities
- Resolve complex customer issues professionally and collaboratively
- Identify and develop growth opportunities within existing customer organisations
- Support commercial planning through customer, market and competitor insights
- Develop relationships and networks supporting future growth initiatives across North America
Requirements
What you’ll need- Significant experience in Key Account Management, Strategic Account Management or Customer Relationship Management within a manufacturing, materials, technical or industrial environment
- Proven experience managing large, complex or high-value customer accounts
- Strong commercial capability across account planning, pricing, negotiation, forecasting and contract discussions
- Experience working with senior customer stakeholders and influencing decision-makers
- Knowledge of at least one of the following sectors: Automotive, Medical, Industrial Packaging
- Ability to work effectively across technical and commercial functions
- Strong organisational skills with excellent follow-through and attention to detail
- Willingness to travel regularly across North America
- Degree qualification or equivalent commercial or technical experience
- Ability to operate independently while collaborating across global teams
- Professional, credible and confident when engaging with senior stakeholders
Benefits
Comp & perks- Long-term career development opportunities
- Exposure to diverse markets and innovative products
- Opportunity to collaborate with experienced international teams
- Inclusive and respectful work environment
- Equal opportunity employer