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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates foundational understanding of AI/ML technologies and experience in technical support roles, with a focus on delivering technical assistance, managing environments, and creating instructional documentation. Proficient in collaborating with global teams and executing partner enablement programs.
Highest-signal resume keywords
AI/ML TechnologiesTCP/IPDNSHTTPSecure Tunneling Technologies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical AssistanceProduct PositioningArchitecture WalkthroughsTroubleshootingTechnical TrainingLive Application Proof-of-ConceptsSandbox ManagementTechnical DocumentationGenerative AI EnvironmentsEdge Security Frameworks
Soft Skills
CollaborationCommunication
Tools & Technologies
Secure Web GatewaysZero Trust Network AccessData Loss PreventionCloud Access Security Brokers
Certifications & Qualifications
Active Technology Certifications
Industry Keywords
Partner EnablementOnboarding TracksInteractive WorkshopsCustomer SupportSystems Administration
Tech Stack
Tools & technologiesCloudDNSTCP/IP
About the role
Key responsibilities & impact- Deliver responsive technical assistance to distributors, partners, and internal business units through introductory discovery, product positioning, and architecture walkthroughs
- Support live product demonstrations and Solution Demo Center environments alongside senior Sales Engineers during co-selling cycles
- Set up, manage, and troubleshoot sandbox or lab environments
- Create reusable technical assets and instructional documentation
- Execute partner enablement programs through onboarding tracks, technical training events, and interactive workshops
- Collaborate with international colleagues across the global Solution Center
- Map technical architectures to client requirements
Requirements
What you’ll need- Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions
- Up to two years of professional exposure within a technical capacity, including engineering internships, customer support, systems administration, or introductory infrastructure assignments
- Essential grasp of TCP/IP, DNS, HTTP, and secure tunneling technologies
- Possession of an undergraduate degree or a demonstrated equivalent track record of practical hands-on experience
- Availability and willingness to undertake occasional regional travel up to roughly ten percent of the time
- French language proficiency is a plus
- Practical familiarity with modern generative AI environments or automated workflows
- Early academic or professional exposure to edge security frameworks, including Secure Web Gateways, Zero Trust Network Access, Data Loss Prevention, or Cloud Access Security Brokers
- Hands-on background orchestrating live application proof-of-concepts or sandbox instances
- Active technology certifications or structured coursework are preferred
Benefits
Comp & perks- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks
- Hybrid working model
