Principal Customer Success Portfolio Manager

Zscaler

. Lead the development, maintenance, and optimization of the Customer Success Portfolio across Professional Services, Technical Success, and Support departments .

Posted 10/16/2026full-timeRemote • United StatesLead💰 $150,500 - $215,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in portfolio management and customer success, with a strong focus on developing measurable service offerings and optimizing customer satisfaction. Proven ability to leverage AI/ML technologies and analyze data to create actionable performance metrics.

Highest-signal resume keywords

Portfolio ManagementCustomer SuccessAI/ML TechnologiesCross-Functional CollaborationData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Portfolio ManagementProgram ManagementService Documentation AuditingPerformance Metrics CreationSaaS SolutionsB2B Technology Solutions

Soft Skills

Cross-Functional CollaborationCommunication Skills

Certifications & Qualifications

Bachelor's Degree in BusinessBachelor's Degree in Management

Industry Keywords

Customer Success PortfolioService OfferingsCustomer LifecycleGovernance ProcessesIndustry Trends

About the role

Key responsibilities & impact

Lead the development, maintenance, and optimization of the Customer Success Portfolio across Professional Services, Technical Success, and Support departments
Develop well-structured and measurable service offerings aligned with the customer lifecycle and company vision
Audit and evaluate existing portfolio items for relevance, accuracy, and customer satisfaction impact
Collaborate with cross-department stakeholders to align portfolio goals and streamline processes
Create metrics, KPIs, and governance processes to assess portfolio effectiveness and improve adoption rates
Stay updated on industry trends and recommend improvements that enhance the portfolio’s strategic value
Report to the Sr Director, Customer Success Strategy & Operations

Requirements

What you’ll need

Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
Bachelor’s degree in Business, Management, or a related field
8+ years of experience in portfolio management, program management, or customer success roles
Expertise in auditing and optimizing service documentation to meet business standards
Strong cross-functional collaboration and communication skills
Proven ability to analyze data and create actionable performance metrics
Experience with SaaS, B2B technology solutions, or similar industries
Demonstrated success in leading cross-departmental initiatives to scale service portfolios

Benefits

Comp & perks

Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks