Senior Technical Success Manager

. Drive adoption and value realization by aligning Zscaler solutions to customer business goals .

Posted 10/15/2026full-timeRemote • United StatesSenior💰 $143,500 - $205,000 per yearWebsite

Tools & technologies

DNSLinuxTypeScriptUnix

Key responsibilities & impact

Drive adoption and value realization by aligning Zscaler solutions to customer business goals
Track adoption milestones and monitor health metrics
Own customer relationships through regular QBRs/EBRs with technical stakeholders and executive sponsors
Identify early warning signals and develop mitigation plans to protect retention and renewal outcomes
Support highly regulated FedRAMP moderate and high customers (IL2-4 and IL5)
Enable and educate customers on feature adoption, best-practice rollouts, and new capabilities
Contribute to internal and customer-facing knowledge bases
Support accounts across the United States and work with the US Public Sector team

What you’ll need

U.S. citizenship is required
Ability to gain and maintain a DoD/DoW security clearance (SECRET or TS)
5+ years in customer-facing technical roles combining hands-on technical expertise with account management responsibility
Working knowledge of FedRAMP and security and compliance requirements governing US Federal Government customers
Solid grasp of HTTP, HTTPS, and DNS
Hands-on troubleshooting experience with Ping, Traceroute, MTR, and Wireshark
Experience across Linux, Unix, or Windows environments
Familiarity with SASE, SSE, ZTNA, ZIA, and ZPA
Knowledge of enterprise infrastructure and SAML, LDAP, and OAuth authentication protocols
Prior experience supporting US Federal Government customers in a technical capacity is preferred
Industry certifications such as CCNA, CompTIA Security+, CompTIA Network+, CISSP, CCSP, CPHIMS, or CHIME are preferred

Comp & perks