Senior Technical Success Manager

Zscaler

. Manage premium customer support relationships across multiple channels while maintaining high responsiveness and service quality .

Posted 9/16/2026full-timeRemote • Illinois • United StatesSenior💰 $143,500 - $205,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical account management and customer success, particularly in web and email security solutions. Proficient in managing customer relationships, translating technical insights into product requirements, and delivering effective training.

Highest-signal resume keywords

Technical Account ManagementWeb And Email Security SolutionsEnterprise Networks And InfrastructureAI/ML TechnologiesShell Scripting And SQL

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Account ManagementWeb Security SolutionsEmail Security SolutionsAI/ML TechnologiesEnterprise NetworksTroubleshooting ToolsPacket Capture AnalysisNetwork ProtocolsShell ScriptingSQL

Soft Skills

CommunicationProject ManagementInfluencing Skills

Tools & Technologies

WiresharkWinMTRFiddlerCisco RoutingJuniper Switching

Certifications & Qualifications

Bachelor’s Degree In Computer ScienceBachelor’s Degree In EngineeringProfessional Industry Certifications

Industry Keywords

Customer SuccessPremium SupportCloud Update NotificationsEscalation ManagementL2/L3 DevicesIPS/IDS/DLPSAMLLDAP

Tech Stack

Tools & technologies

CloudShell ScriptingSQLSwitching

About the role

Key responsibilities & impact

Manage premium customer support relationships across multiple channels while maintaining high responsiveness and service quality
Partner with Field Sales to drive product adoption and advise on web and email security implementation projects
Serve as liaison for Premium Support customers, managing escalations and providing cloud update notifications
Deliver on-site and virtual product training
Monitor customer environments and provide proactive recommendations
Translate field insights into product requirements for the Product Management team
Report to the Manager, Technical Success in the Customer Success department

Requirements

What you’ll need

Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions
Extensive experience in technical account management or customer success, focused on web and email security solutions
Bachelor’s degree in computer science or engineering, or equivalent professional industry certifications
Expert-level knowledge of enterprise networks, infrastructure, advanced protocol workflows, and troubleshooting tools such as Wireshark, WinMTR, or Fiddler
Ability to communicate complex technical solutions clearly and influence customer leadership and engineers
Ability to manage strategic projects end-to-end
Willingness to travel up to 25%
Preferred: advanced knowledge of network protocols, packet capture analysis, L2/L3 devices, IPS/IDS/DLP, SAML, and LDAP
Preferred: proficiency in shell scripting and SQL, and understanding of Cisco or Juniper routing and switching architectures

Benefits

Comp & perks

Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks
Reasonable support/accommodations in recruiting processes