Technical Success Manager

Zscaler

. Guide customers through their Zero Trust journey as the central post-sales point of contact .

Posted 10/7/2026full-timeRemote • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in guiding customers through their Zero Trust journey while maximizing Zscaler solutions for digital transformation. Proficient in building relationships with stakeholders and providing technical guidance in Cloud and Networking Security.

Highest-signal resume keywords

Customer Success ManagementCloud Services ArchitecturesAI/ML TechnologiesNetworking Security TechnologiesGerman Language Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cloud Services ArchitecturesWeb-Based SecurityNetworking SolutionsISO/OSI ProtocolsAI-Powered Security AnalyticsMachine LearningSD-WANMPLSSWGDLP

Soft Skills

Strong Communication SkillsPresentation SkillsRelationship BuildingInfluencing Decisions

Tools & Technologies

Zscaler SolutionsVPNsCASB

Industry Keywords

Zero TrustDigital TransformationTechnical Account ManagementCustomer-Facing Role

Tech Stack

Tools & technologies

CloudDNS

About the role

Key responsibilities & impact

Guide customers through their Zero Trust journey as the central post-sales point of contact
Help customers adopt and maximize Zscaler solutions to secure their digital transformation objectives
Build and nurture relationships with key customer stakeholders and operational service owners
Define and prioritize strategic alignment between customer objectives and Zscaler goals
Provide technical guidance, product insights, and best practices for integrating and operationalizing Zscaler solutions
Manage complex escalations and coordinate resolutions with internal and external teams
Identify adoption insights and develop risk mitigation plans
Partner with Zscaler teams to ensure long-term customer success
Create and share intellectual capital, including best practice guides and playbooks
Report to the Manager of Technical Success Management in the Customer Success department

Requirements

What you’ll need

Native/bi-lingual German language proficiency
Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions within your functional domain
3+ years of experience in a customer-facing role such as Solutions Delivery, Customer Success Management, Technical Account Management, or Sales Engineering
3+ years of experience in Cloud Services Architectures, Web-based Security, Networking, or Infrastructure Solutions
Knowledge of ISO/OSI protocols including HTTP, SSL/TLS, FTP, and DNS
Strong communication and presentation skills with the ability to influence internal and external decisions
Experience advising customers on AI-powered security analytics and machine learning (preferred)
Background in Cloud and Networking Security technologies such as SD-WAN, MPLS, SWG, DLP, VPNs, and CASB (preferred)

Benefits

Comp & perks

Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks
Inclusive benefits for employees and their families
Reasonable recruiting-process accommodations or adjustments