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Tech Stack
Tools & technologiesAWSAzureFirewallsGoogle Cloud PlatformTCP/IP
About the role
Key responsibilities & impact- Provide first-line phone/email consultation to independently debug complex security and network problems
- Partner with Engineering and assist customers with testing or troubleshooting
- Document detailed incident-resolution entries in the technical support database
- Help develop ongoing departmental training programs
- Mentor engineers on advanced troubleshooting, debugging, and case-management skills
- Understand product direction and customer use cases
- Provide input on product and code changes throughout the product cycle
Requirements
What you’ll need- Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
- U.S. citizenship required
- 3+ years of experience troubleshooting SSL, SAML, HTTP, and TCP/IP
- Extensive experience analyzing packet captures and HAR traces
- Detailed working knowledge of web-based security and network infrastructure
- Knowledge of security proxies, NGFW, IPS, SSL/IPSec VPNs, DLP, SD-WAN, GRE tunnels, IP SLA monitoring, and firewalls
- Experience handling escalations with enterprise customers and stakeholders
- Preferred: background in SWG, sandboxing, PAC files, API, SCIM, and ESXi
- Preferred: vendor certification such as CCNP, CompTIA Security+, or equivalent
- Preferred: hands-on experience with AWS, Azure, or GCP
Benefits
Comp & perks- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks
- Inclusive benefits for employees and their families
- Reasonable recruiting-process accommodations or adjustments