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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced PLC programming and configuration skills, along with strong troubleshooting abilities for electrical control systems. Provides technical training and support while effectively managing multiple priorities and delivering excellent customer service.
Highest-signal resume keywords
Advanced PLC ProgrammingTroubleshooting Electrical Control SystemsIndustrial Communication ProtocolsCustomer Service SkillsProject Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
PLC ProgrammingElectrical Control Systems TroubleshootingIndustrial Communication ProtocolsEthernet NetworkingTechnical TrainingProject CoordinationOn-Site CommissioningInvestigative TroubleshootingHands-On Technical ExperienceConflict Resolution
Soft Skills
Strong JudgmentDecision-Making SkillsAbility to Manage Multiple PrioritiesExcellent Customer Service
Tools & Technologies
Microsoft OfficeModbusLANsWANsVPNsWi-Fi
Certifications & Qualifications
Diploma in Electronic Engineering TechnologyProfessional EngineerValid Electrician License
Industry Keywords
Locomotive Electrical SystemsFreight Railway ExperienceTechnical ServiceEmergency Troubleshooting
About the role
Key responsibilities & impact- Configure and support ZTR control systems using advanced PLC knowledge
- Perform on-site commissioning and investigative troubleshooting of ZTR equipment
- Provide technical training to customers on-site
- Collaborate with and support the sales team as required
- Participate in project coordination and project management activities as needed
- Travel domestically and internationally approximately 15%–30%
- Provide after-hours on-call support for local emergency troubleshooting
- Serve as ZTR’s on-site technical representative
- Work closely with customers and internal stakeholders
- Report directly to the Technical Service Manager in London, Ontario, Canada
Requirements
What you’ll need- Minimum 3-year diploma in Electronic Engineering Technology, or Professional Engineer, or valid electrician license
- Strong ability to troubleshoot electrical control systems and locomotive electrical systems
- Advanced PLC programming and configuration skills
- Working knowledge of industrial communication protocols, such as Modbus
- Basic to intermediate understanding of Ethernet networking, including LANs, WANs, VPNs, and Wi-Fi
- Proficiency with standard computer applications, such as Microsoft Office
- Ability to manage multiple priorities, meet deadlines, and work independently
- Strong judgment and decision-making skills, particularly in high-pressure situations
- Excellent customer service and conflict resolution skills
- Hands-on technical experience required
- Locomotive and/or freight railway experience preferred
- Ability to travel up to 30% to customer sites domestically and internationally
- Ability to live in close proximity to Little Rock, Arkansas, or East St. Louis, Illinois
- Ability to work after-hours on-call support for local emergency troubleshooting
Benefits
Comp & perks- Positive working environment
- Opportunities for long-term success and career development
- Lateral moves and vertical promotions
- Professional growth and development opportunities
- Healthy work-life balance between work, fun and family
- Disability accommodations throughout the recruitment process