Field Service Engineer

ZTR

. Support major U.S. customers as ZTR’s on-site technical representative . Configure and support ZTR control systems using advanced PLC knowledge . Perform on-site commissioning and investigative troubleshooting of ZTR

Posted 9/18/2026full-timeRemote • Illinois • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced PLC programming and configuration skills, along with strong troubleshooting abilities for electrical control systems. Provides exceptional customer service and technical training while managing multiple priorities effectively.

Highest-signal resume keywords

Advanced PLC ProgrammingTroubleshooting Electrical Control SystemsIndustrial Communication ProtocolsCustomer Service SkillsProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PLC ProgrammingTroubleshootingElectrical Control SystemsIndustrial Communication ProtocolsEthernet NetworkingMicrosoft Office ProficiencyTechnical TrainingProject CoordinationOn-Site CommissioningInvestigative Troubleshooting

Soft Skills

Decision-Making SkillsConflict Resolution SkillsAbility to Work IndependentlyJudgment SkillsAbility to Manage Multiple Priorities

Tools & Technologies

ZTR Control SystemsModbusLANsWANsVPNsWi-Fi

Certifications & Qualifications

3-Year Diploma in Electronic Engineering TechnologyProfessional EngineerValid Electrician License

Industry Keywords

Locomotive ExperienceFreight Railway ExperienceTechnical ServiceCustomer SupportEmergency Troubleshooting

About the role

Key responsibilities & impact

Support major U.S. customers as ZTR’s on-site technical representative
Configure and support ZTR control systems using advanced PLC knowledge
Perform on-site commissioning and investigative troubleshooting of ZTR equipment
Provide technical training to customers on-site
Collaborate with and support the sales team as required
Participate in project coordination and project management activities as needed
Travel domestically and internationally approximately 15%–30%
Provide after-hours on-call support for local emergency troubleshooting
Work closely with customers and internal stakeholders
Report directly to the Technical Service Manager in London, Ontario, Canada

Requirements

What you’ll need

Minimum 3-year diploma in Electronic Engineering Technology, or Professional Engineer, or valid electrician license
Strong ability to troubleshoot electrical control systems and locomotive electrical systems
Advanced PLC programming and configuration skills
Working knowledge of industrial communication protocols, such as Modbus
Basic to intermediate understanding of Ethernet networking, including LANs, WANs, VPNs, and Wi-Fi
Proficiency with standard computer applications, such as Microsoft Office
Ability to manage multiple priorities, meet deadlines, and work independently
Strong judgment and decision-making skills, particularly in high-pressure situations
Excellent customer service and conflict resolution skills
Hands-on technical experience required
Locomotive and/or freight railway experience preferred
Ability to travel up to 30% to customer sites domestically and internationally
Ability to live in close proximity to Little Rock, Arkansas, or East St. Louis, Illinois
Ability to work after-hours on-call support for local emergency troubleshooting

Benefits

Comp & perks

Positive working environment
Opportunities for long-term career success
Lateral and vertical career advancement opportunities
Professional growth and development opportunities
Healthy work-life balance
Career path flexibility
Workplace accommodations for applicants with disabilities throughout the recruitment process