Senior Program Manager

Zūm

. Identify inefficiencies and design scalable SOPs across fleet, safety, compliance, and maintenance workflows .

Posted 10/23/2026full-timeRedwood City • California • United StatesSenior💰 $155,000 - $185,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing scalable SOPs and implementing KPI frameworks to enhance operational efficiency and compliance. Proven ability to lead cross-functional initiatives and drive accountability through data-driven insights and performance management.

Highest-signal resume keywords

Process ImprovementKPI Framework DevelopmentCross-Functional LeadershipAdvanced Excel SkillsAnalytical Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations ManagementProgram ManagementData AnalysisPerformance ManagementCompliance AdherenceSafety PerformanceCost PerformanceDashboard DevelopmentSQLSOP Design

Soft Skills

Strong CommunicationStakeholder InfluenceHigh OwnershipProblem-SolvingAccountability

Tools & Technologies

ExcelDashboard ToolsReporting Frameworks

Industry Keywords

Fleet OperationsLogisticsManufacturingConsultingTech-Enabled Operations

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Identify inefficiencies and design scalable SOPs across fleet, safety, compliance, and maintenance workflows
Simplify and modernize manual or inconsistent processes, including inspections, audits, incident management, and maintenance cycles
Ensure processes are practical, audit-ready, and consistently adopted across locations
Define and implement KPIs across fleet utilization, safety performance, compliance adherence, and maintenance reliability
Build dashboards and reporting frameworks at site, regional, and company levels
Establish weekly/monthly performance cadences to drive accountability and continuous improvement
Own and drive high-impact initiatives across Operations, Fleet, Safety, Finance, and Product
Align stakeholders, clarify ownership, and improve cross-functional workflows
Act as the central connector to unblock issues and ensure progress
Drive disciplined execution with clear milestones, timelines, and measurable outcomes
Identify risks, especially in safety and compliance, and implement mitigation plans
Conduct post-implementation reviews and continuously refine processes
Lead rollout and adoption of new processes, tools, and KPI frameworks
Influence stakeholders from frontline operators to senior leadership
Ensure solutions are embedded into daily operations and sustained over time
Partner with Operations, Fleet, Safety, Finance, Product, and field teams to ensure consistent execution and measurable impact across locations

Requirements

What you’ll need

5–10+ years of experience in operations, program management, or process improvement in a fast-paced environment
Background in consulting, strategic finance, logistics, manufacturing, or related operational environments
Proven track record of leading complex, cross-functional initiatives from problem definition through execution
Strong communication skills with experience presenting to senior leadership
Analytical mindset with the ability to translate data into insights and actionable decisions
Demonstrated ability to improve efficiency, safety, compliance, and cost performance
High ownership with the ability to operate independently and manage competing priorities
Experience building KPI frameworks, dashboards, and performance management cadences
Advanced Excel skills (Pivot Tables, VLOOKUPs); SQL preferred
Experience in transportation, fleet operations, safety, compliance, or tech-enabled operations is a plus
Bachelor’s degree required; MBA or relevant advanced degree is a plus
Candidates must already be located in the Bay Area

Benefits

Comp & perks

Medical
Dental
Vision
401(k)
Holidays
Wellness
Vacation
Additional compensation in the form of equity or commissions may be included