FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Success Manager – StackSpot, AI Platform
Zup Innovation. Lead the onboarding journey for new customers and drive adoption of StackSpot, ensuring clarity around objectives, milestones, and expected outcomes .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success Management within B2B SaaS environments, focusing on onboarding, platform adoption, and retention strategies. Proficient in analyzing metrics and driving value generation for enterprise customers through effective communication and cross-functional collaboration.
Highest-signal resume keywords
Customer Success ManagementOnboarding ExperienceAdoption Metrics AnalysisB2B SaaS ExpertiseStakeholder Engagement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Success MetricsSuccess Plan DevelopmentData AnalysisRetention StrategiesExpansion Initiatives
Soft Skills
Influencing SkillsCross-Functional CollaborationCommunication SkillsNegotiation Skills
Tools & Technologies
Customer Success PlatformsSaaS SolutionsProject Management Tools
Industry Keywords
B2B SaaSEnterprise CustomersTime-to-ValueDigital TransformationTechnical Stakeholders
About the role
Key responsibilities & impact- Lead the onboarding journey for new customers and drive adoption of StackSpot, ensuring clarity around objectives, milestones, and expected outcomes
- Build and monitor success plans that connect customer needs with the platform’s use cases and capabilities
- Act as a trusted advisor to leadership and strategic stakeholders, influencing adoption and fostering cross-functional alignment
- Identify risks, blockers, and opportunities throughout the customer journey, supporting preventive and corrective actions
- Reduce time-to-value by accelerating customers’ realization of value and effective platform adoption
- Lead executive meetings, presenting progress, metrics, results, and next steps
- Identify expansion opportunities and support adoption across new teams and initiatives
- Partner with Technical Customer Success Managers during onboardings, training sessions, and critical moments
- Serve as a bridge between customers, Product, and Engineering, translating feedback and needs into inputs for platform evolution
- Define, track, and report on adoption, engagement, retention, and value-generation metrics
- Create and evolve Customer Success playbooks, processes, and frameworks for enterprise environments
- Contribute to the Customer Success culture by sharing knowledge and helping develop new professionals
Requirements
What you’ll need- Experience as a Customer Success Manager in B2B SaaS environments, preferably serving enterprise customers
- Experience leading customer onboarding, platform adoption, retention, and expansion for strategic customers
- Ability to structure and execute success plans aligned with customer objectives
- Experience leading meetings and negotiations with technology stakeholders and leaders
- Knowledge of Customer Success metrics and KPIs, such as adoption, retention, expansion, and time-to-value
- Experience managing a customer portfolio and prioritizing initiatives in highly complex environments
- Ability to analyze adoption data and turn insights into results-oriented action plans
- Preferred: previous experience with technology platforms, software engineering, DevOps, or digital transformation, with a focus on generating value for technical and engineering teams
- Availability for customer meetings in São Paulo, Brazil
Benefits
Comp & perks- Remote-first work model
- Freedom to work from wherever you choose
- Flexible working hours
- Education allowance
- Dedicated career development platform
- Internal guilds and study and interest groups
- Health insurance
- Dental insurance
- 24/7 telemedicine
- Free online therapy
- Wellhub
- Extended maternity leave
- Extended paternity leave
- CAZ – Zuppers Support Center
- Meal and food allowance
- Life insurance
- Transportation allowance
- Home office allowance
- Childcare allowance
- Mobile phone allowance
- Profit-Sharing and Results-Based Bonus