Zup Innovation

Artificial Intelligence

• Support applied research and experimentation focused on the use of Generative AI.
• Assist with the configuration and parameterization of AI agents based on knowledge bases and structured data.
• Conduct practical, functional, and behavioral testing of Generative AI platforms and large language models (LLMs).
• Organize, document, and structure experiment results, hypotheses, and model-generated responses.
• Collaborate on data gathering, basic data processing, and data interpretation to analyze agent performance.
• Consolidate and analyze user feedback to propose continuous improvements to AI interactions.

AI and Innovation Intern

Project Manager

• Define, implement, and continuously improve methodologies, ceremonies, templates, and workflows for project execution at Easy
• Build and maintain consolidated portfolio dashboards and reports featuring progress, risk, capacity, and value-delivered metrics to support leadership decision-making
• Track initiatives throughout their entire lifecycle, ensuring alignment on scope, timelines, and deliverables across the areas involved
• Map, coordinate, and monitor technical and operational dependencies among teams, systems, and partners
• Identify bottlenecks, priority conflicts, and deviations, leading cross-functional action plans through to resolution
• Apply AI to automate reports, summarize status updates and meeting minutes, and generate predictive analyses of performance and risk
• Support leadership in portfolio prioritization by highlighting trade-offs among demand, team capacity, and committed deadlines

PMO Specialist

Technical Customer Success

• Ensure technical excellence, engagement, and expanded adoption of the StackSpot agentic engineering platform
• Lead technical onboarding and StackSpot setup, ensuring environments are configured and ready for use
• Conduct technical discovery with customers to identify pain points in the development lifecycle and prioritize use cases
• Plan and deliver technical training sessions and workshops for diverse audiences
• Conduct use-case demonstrations and technical presentations
• Support the expansion of platform adoption
• Foster customer engagement and confidence throughout onboarding and follow-up activities
• Reduce time to value and demonstrate tangible value within the first 30 days
• Define and monitor technical adoption metrics
• Act as a bridge between customers, Product, and Engineering, translating technical feedback into actionable, prioritized improvements
• Create and continuously improve technical playbooks for setup, troubleshooting, and best practices
• Maintain and expand the technical knowledge base with manuals, FAQs, tutorials, and videos
• Test and iterate on technical processes in highly ambiguous environments

Senior Technical Customer Success

Customer Success Manager

• Lead the onboarding journey for new customers and drive adoption of StackSpot, ensuring clarity around objectives, milestones, and expected outcomes
• Build and monitor success plans that connect customer needs with the platform’s use cases and capabilities
• Act as a trusted advisor to leadership and strategic stakeholders, influencing adoption and fostering cross-functional alignment
• Identify risks, blockers, and opportunities throughout the customer journey, supporting preventive and corrective actions
• Reduce time-to-value by accelerating customers’ realization of value and effective platform adoption
• Lead executive meetings, presenting progress, metrics, results, and next steps
• Identify expansion opportunities and support adoption across new teams and initiatives
• Partner with Technical Customer Success Managers during onboardings, training sessions, and critical moments
• Serve as a bridge between customers, Product, and Engineering, translating feedback and needs into inputs for platform evolution
• Define, track, and report on adoption, engagement, retention, and value-generation metrics
• Create and evolve Customer Success playbooks, processes, and frameworks for enterprise environments
• Contribute to the Customer Success culture by sharing knowledge and helping develop new professionals

Customer Success Manager – StackSpot, AI Platform

Attorney

• Assist with monitoring supplier payment workflows and support management of the department’s budget.
• Assist with managing the Policies Portal, including publishing, organizing, and updating institutional policies and procedures.
• Manage the filing and version control of institutional and procedural documents in the department’s directories.
• Assist with the monthly analysis of the litigation spreadsheet to support legal case provisioning.
• Support the collection and organization of data for tracking the team’s and department’s OKRs.
• Create digital forms, proposing improvements and integrations where applicable.
• Collaborate on managing access permissions and licenses for systems and platforms.
• Assist with the department’s project management, particularly the development and maintenance of information hubs.
• Contribute ideas to improve the efficiency of governance processes.
• Support internal communications, event planning, and team activities.
• Work with suppliers, providing support and clarification regarding internal processes.
• Assist with creating, integrating, and/or automating internal processes.

Legal Operations Intern

Backend Engineer

• Code, develop, and implement systems
• Create and develop APIs
• Perform fixes and testing
• Participate in requirements definition
• Propose improvements to daily processes
• Share knowledge and collaborate with other developers
• Work in an environment that uses technology to transform people's lives, develop talent, and position underserved regions as hubs for high-quality technology

AI and Innovation Intern

PMO Specialist

Senior Technical Customer Success

Customer Success Manager – StackSpot, AI Platform

Legal Operations Intern

Senior Node.js Developer