Senior Technical Customer Success

Zup Innovation

. Ensure technical excellence, engagement, and expanded adoption of the StackSpot agentic engineering platform .

Posted 9/21/2026full-timeRemote • BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical onboarding and customer engagement for enterprise platforms, with a strong focus on generative AI tools and metrics analysis to drive adoption and success. Capable of delivering impactful training sessions and technical demonstrations while fostering collaboration between customers and engineering teams.

Highest-signal resume keywords

Technical OnboardingGenerative AI ToolsMetrics AnalysisTechnical Training DeliveryB2B SaaS Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Enterprise Platform SetupAutomation of IntegrationsLog AnalysisTechnical DemonstrationsCI/CD PracticesSoftware Engineering PlatformsValidation ProcessesAutomation ProcessesDelivery ProcessesObservability

Soft Skills

Customer EngagementCommunicationFacilitationProblem-SolvingCollaboration

Industry Keywords

Technical Customer SuccessForward Deployed EngineerSales EngineerImplementation SpecialistSolution ArchitectAdvanced-TechnologyB2B SaaS

About the role

Key responsibilities & impact

Ensure technical excellence, engagement, and expanded adoption of the StackSpot agentic engineering platform
Lead technical onboarding and StackSpot setup, ensuring environments are configured and ready for use
Conduct technical discovery with customers to identify pain points in the development lifecycle and prioritize use cases
Plan and deliver technical training sessions and workshops for diverse audiences
Conduct use-case demonstrations and technical presentations
Support the expansion of platform adoption
Foster customer engagement and confidence throughout onboarding and follow-up activities
Reduce time to value and demonstrate tangible value within the first 30 days
Define and monitor technical adoption metrics
Act as a bridge between customers, Product, and Engineering, translating technical feedback into actionable, prioritized improvements
Create and continuously improve technical playbooks for setup, troubleshooting, and best practices
Maintain and expand the technical knowledge base with manuals, FAQs, tutorials, and videos
Test and iterate on technical processes in highly ambiguous environments

Requirements

What you’ll need

Hands-on experience setting up enterprise platforms and automating integrations
Hands-on experience with generative AI tools and AI agents applied to software development
Ability to analyze logs, instrument metrics, and interpret usage data to support Customer Success decisions
Experience facilitating technical training sessions and workshops for diverse audiences
Experience delivering technical demonstrations and executive presentations
Previous experience as a Technical Customer Success professional, FDE (Forward Deployed Engineer), Sales Engineer, Implementation Specialist, or Solution Architect in advanced-technology B2B SaaS
Preferred: knowledge of DevOps practices, CI/CD, and software engineering platforms, including an understanding of the processes that follow code generation, such as validation, automation, delivery, observability, and governance

Benefits

Comp & perks

Freedom to work from anywhere
Flexible working hours
Education assistance
Dedicated career development tool
Internal guilds and study and interest groups
Health insurance
Dental insurance
24/7 telemedicine
Free online therapy
Wellhub
Extended maternity leave
Extended paternity leave
CAZ – Zuppers Support Center
Meal and food allowance
Life insurance
Transportation allowance
Home office allowance
Childcare assistance
Mobile phone plan allowance
Profit-sharing and results-based bonus