Manager – Regional Operations Support

Zurn Elkay Water Solutions

. Oversees regional customer service and operations, ensuring efficiency in order management, backlog resolution, and customer satisfaction .

Posted 9/21/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer service operations, ensuring efficient order management, and enhancing customer satisfaction through effective team leadership and problem-solving skills. Proficient in utilizing Salesforce and Microsoft Dynamics 365 to drive operational efficiency and improve customer experience.

Highest-signal resume keywords

Customer Service ManagementOrder ManagementTeam LeadershipData ManagementProblem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementData ManagementAnalyticsAIAutomation

Soft Skills

CommunicationDetail OrientedVersatileTeam CollaborationCoaching

Tools & Technologies

SalesforceMicrosoft Dynamics 365

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Customer SatisfactionProduct FulfillmentInventory ManagementOperational EfficiencyHigh-Volume Operations

About the role

Key responsibilities & impact

Oversees regional customer service and operations, ensuring efficiency in order management, backlog resolution, and customer satisfaction
Manages the execution of all aspects of customer delivery for demand and fulfillment targets
Manages the regional sales backlog, product fulfillment within Rep warehouses, and customer relations
Partners with Area Sales Manager and Service Center Operations team to deliver on sales targets and overall customer satisfaction for the region
Monitors inventory levels to manage expenses, minimize loss, and maximize revenue
Ensures goods are dispatched on time to appropriate destinations and in expected quantities
Manages product distribution for maximum efficiency, quality, and customer service at the least possible cost
Oversees customer order workflows and resolves shipment issues with Operations teams
Identifies operational inefficiencies with the Operations team
Utilizes Salesforce and Microsoft Dynamics 365 for reporting and training
Handles escalations and improves customer experience
Leads and directs the work of others
Develops team members, builds engagement, and reinforces accountability through clear expectations and coaching

Requirements

What you’ll need

Bachelor's Degree or equivalent experience
5 years in the field or in a related area
Must be detail oriented and versatile
Proficient with data management and strong problem solving skills necessary
Ability to communicate well on different levels within the organization and with customers
Ability to work well on your own and in a team environment
Proven success leading teams in high-volume, customer-facing operations
Experience leveraging analytics, AI, and automation to improve efficiency and customer experience preferred
High level of energy, drive, enthusiasm, initiative, commitment and professionalism
Extremely strong problem solver and communication skills

Benefits

Comp & perks

Competitive Salary
Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
Matching 401(k) Contribution
Health Savings Account
Up to 3 weeks starting Vacation (may increase with tenure)
12 Paid Holidays
Annual Bonus Eligibility
Educational Reimbursement
Matching Gift Program
Employee Stock Purchase Plan – purchase company stock at a discount!