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About the role
Key responsibilities & impact- Embed with Zylo customers as an extension of their team to drive completion on SaaS Management opportunities surfaced by the Zylo platform
- Help customers mature their SaaS Lifecycle Management and Procurement process and methodology
- Own and/or support SaaS negotiations on behalf of Zylo customers, including stakeholder collaboration, benchmarking target prices from the Zylo database, direct negotiation with providers, and facilitating completion
- Own the customer Zylo instance as the primary power user, including account configuration, maintaining the system of record, and validating application spend and owners
- Achieve SaaS Management opportunities based on best practices and Zylo insights, including license reclaiming workflows, subscription consolidation, rogue SaaS purchasing, and risk aversion activities
- Track metrics aligned to customer value and success and deliver multi-level communication of program progress, status, and ROI
- Interact closely with Zylo’s Customer Success, Product, and Support teams to ensure alignment to customer value
Requirements
What you’ll need- 2+ years experience in a customer-facing role being the point-of-contact, with experience rolling up your sleeves to find a solution to customer (internal/external) needs
- Experience overseeing and documenting SaaS Contract Negotiations
- Experience in Procurement, IT, and/or the SaaS space working with cross-functional teams supporting elements of SaaS such as deployment/management/negotiations
- Experience navigating, actualizing, and documenting cost saving initiatives
- Highly developed written and verbal communication experience
- Strong attention to detail and tenacity to see projects and tasks to completion
- Experience creating professional and eye-opening documents, utilizing graphics and charts to convey intricate themes and insights
- Self-starter approach and aptitude to identify and actualize actionable opportunities that drive customer ROI
- Experience leveraging Excel and Google Sheets
Benefits
Comp & perks- Moderate travel to customer face-to-face meetings, workshops, etc. may be expected
- Diverse and inclusive workplace
- Continuous learning and talent community opportunities